Bentley Service Manager
Behbehani Brothers WLL
مجموع سنوات الخبرة :15 years, 4 أشهر
• Ensure business profitability and increase the sales revenue through service plans and campaigns.
• Maintain High Service standards and customer satisfaction.
• Ensures all the brand Standards provided by manufacturer are implemented.
• Supervise and Evaluate and setting up a training plan for the service department members.
• Monitor the service department KPI and intervene as necessary. .
• Factory & Extended Warranties claims processing and tracking.
• Handling customers ensuring that customer satisfaction is achieved
• Ensure business profitability and increase the sales revenue through service plans and campaigns.
• Maintain High Service standards and customer satisfaction.
• Ensures all the brand Standards provided by manufacturer are implemented.
• Supervise and Evaluate and setting up a training plan for the service department members.
• Monitor the service department KPI and intervene as necessary. .
• Factory & Extended Warranties claims processing and tracking.
• Handling customers ensuring that customer satisfaction is achieved
● Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction as per the brand standards.
● Supervise and Evaluate Service Advisors’ performance.
● Lead and aid Service Advisors in understanding and solving the customer complains.
● Build a qualified team by hiring, coaching and guiding service advisors.
● Ensure that the customer satisfaction is the main objective and their expectations are exceeded.
● Handling customer complaints and ensure that the customer has positive ownership