Regional IT Director – MiddleEast Region
Majorel
مجموع سنوات الخبرة :20 years, 7 أشهر
Apply Multinational culture to IT and Business departments & Operations.
• Established Middle East IT Organization.
• Standardize IT environment & Suppliers.
• Segregation of Duties between IT, SC, and Finance
• Created an alignment between IT in ME countries.
• Took ownership to align between Local & Global IT teams.
• Creating IT policies & processes.
• HR Digital Transformation for all employees.
• Consolidate & Report IT KPIs to IT global management.
• Act as the strategic interface between IT function and other Business Units. Establishing a robust governance framework including quarterly committee with Cluster President, monthly meetings with business VP’s, monthly meeting with process owners/key users.
• Set a yearly process to collect projects/change requests from BU’s, along with an annual meeting to discuss and collect feedback.
• Define the IT Transformation plan in line with IT and business strategy. Using var-ious communication methods to inform business with the IT implementation roadmaps.
• Monitor IT service delivery based on defined service level agreement, solve issues and manage escalations when needed. Establishing a weekly/monthly call with IT outsourced service providers for tickets follow-up and analysis.
• Participate in development of business strategic planning.
• Lead relevant IT strategic planning as well as maintain up-to-date awareness of the current and future directions of the industry and associated technologies.
• Promoting and implementing global solutions as well as adjusting them to the local context in the Cluster.
• Create business cases of major projects and ensure project execution excel-lence.
• Work with cluster management and Quality team to integrate business pro-cesses on IT systems. Setting analysis and data collection meetings. Co-ordination between outsources suppliers and follow-up till the launch.
• Optimize the IT efficiency & resources. Setting up a dynamic reporting model. Weekly call with local team to follow-up projects/change requests, and opera-tions.
• Regular annual visits to countries to discuss business requests and make sure of users’ satisfaction.
• Responsible for BT security and quality management with regards to regional IT/BT procedures and services.
• Ensuring that users are complying with corporate and regional security policies.
• Ensuring BT controls are adequate to prevent unauthorized access to company assets.
• Managing access rules to data or other BT resources.
• Managing security and confidentiality of issuance of authorized user ids and passwords.
• Managing resolution of security violations and taking corrective action.
• Periodically reviewing the security policy and suggesting improvements.
• Preparing the security awareness program for all employees.
• Testing the security architecture to evaluate its strength or detect possible threats.
• Manage the issuance and modification of regional BT policies and procedures.
• Developing, spreading or maintaining standards for BT/IT services.
Acting as Infrastructure Manager - Middle East Region
•Plans, organizes, leads, and manages the staff and operations of the information technology infrastructure including network, data communications, telecommunications, and other related technological services.
•Manages and sets priorities for the proper maintenance, design, development, and evaluation of infrastructure systems such as LAN, WAN, Internet, Intranet, data communication systems, and other related security systems.
•Reviews and conducts feasibility studies, evaluates, and plans for various infrastructure upgrade projects, oversees conversions, migrations, implementation strategies.
•Oversees the maintenance of new and existing equipment, determines hardware and software needs, and maintains appropriate inventory of equipment.
• Oversees the maintenance of new and existing equipment, determines hardware and software needs, and maintains appropriate inventory of equipment.
• Negotiates and procures development and maintenance agreements related to functional services.
• Develops operational standards, policies, and procedures for the IT Infrastructure group including project management, network and database analysis services.
• Participates in developing and implementing overall IT objectives, strategies, and plans with other IT managers and staff.
• Supervises trains, assigns work, monitors and evaluates assigned staff and consultants.
• Provides technical advice and assistance to managers and staff to ensure efficient data communication, telecommunication, database services, and other computer systems.
• Stays current with new technologies, trends and related practices in the industry, and determines when and if new technology is appropriate for the company.
• Attends meetings and conferences, makes presentations, and represents the IT Division at special functions and events.
- Designing the infrastructure of Pfizer Middle East Region new main building in Cairo.
- Establishes plans and design the policies and procedures to support the organization's Infrastructure services.
- Developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites throughout Middle East Region.
- Hand selected employees from Information Technology department to build Helpdesk Team charged with providing minor support for the Middle East region.
- Participating in designing the infrastructure of Pfizer Middle East Region new main building in Cairo.
- Directs, establishes, plans and implements the policies and procedures to support the organization's PC support services.
- Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites throughout Middle East Region.
- Manages the deployment, maintenance, support and upgrade of servers and workstation in all Middle East remote sites.
- Monitoring network traffic, performance, tune and troubleshoot the network.
- Hand selected employees from Information Technology department to build Helpdesk Team charged with providing minor support for the Middle East region.
Manages the deployment, maintenance, support and upgrade of desktops, laptops, hardware, software, operating systems and distributed printers.
Supporting the range of technology components, the supplied 3rd party services and the supplier relationships that comprise the service so as to be able to deliver changes in a manner that minimizes service disruption.
Remote access with token card authentication.
- Install, setup, & maintain: Windows 95, 98, 2000, NT server and workstation.
- Tune and trouble shoot the network problems.
- Document management systems.
Six Sigma Green Belt
MCSE