Mohamed Thoufeeq

Act as the main point of contact for resolving Level 1 technical issues, ensuring smooth day-to-day IT
operations.
Support users with Windows systems, Office 365, including account setup, access issues, and
troubleshooting.
Diagnose and resolvethe Basic network connectivity problems involving routers, switches, ONT, and
Wi-Fi access points.
Provide hands-on support for printers, scanners, IP phones, VoIP systems, CCTV, and access control
devices.
Log, track, and resolve issuesthrough the ITticketing system
Work closely with vendors and service providers for escalated issues, replacements, and preventive
maintenance.
Assistwith new user onboarding and employee exits, including system access and equipmentallocation.
Maintain accurate IT documentation, asset records.
Offer onsite and remote support, including urgentand after-hours assistancewhen required.
Follow IT security policies and help ensure systems remain secure and compliant.

Responsible for providing IT support for hardware, software, Windows OS, Office 2013, printers, and
basic network issues.
Responsible for incident logging, ticket management, and SLAcompliance using ITSM tools.
Responsible for user accountsupport, password resets, and basicActive Directorytasks..
Responsible for escalating complextechnical issues

Provide on-site and remote supportfor desktops, laptops, printers, and peripherals.
TroubleshootWindows OS, software applications, and basic network connectivity issues.
Perform user accountsetup, password resets, and system configuration tasks.
Log, track, and resolvetickets, escalating complex issuesto higher-level ITteams.

Assisted in troubleshooting hardware, software, network, and peripheral issues for end users.
Supported user account management, ticketing, and basic IT operations, escalating issues when
needed.