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Mohammed yazid Siali, Customer Reception & Handling Agent

Mohammed yazid Siali

Customer Reception & Handling Agent·Hôtel Balair

Algeria

High school or equivalent, Arts & Foreign Languages.

Work experience

Total years of experience: 4 years, 1 months

Customer Reception & Handling Agent

February 2024 - December 2025

Hôtel Balair

Ain Temouchent, Algeria

February 2024 - December 2025

Responsible for guest reception, managing reservations, and ensuring high-quality customer service in a professional hotel environment.
Company industry:
Hospitality & Accomodation

Customer Service and Receptionist

January 2022 - January 2024

Hôtel Madrid (Rachgoun)

Ain Temouchent, Algeria

January 2022 - January 2024

Provided professional customer service and reception duties in a beachfront hotel environment. Managed guest check-ins and check-outs, handled inquiries, and ensured a positive guest experience through effective communication and problem-solving.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Tour Guide

December 2021 - December 2022

Djessim Travel Agency

Tlemcen, Algeria

December 2021 - December 2022

Organized and led guided tours for groups, providing historical and cultural information. Managed logistics, ensured guest safety, and delivered exceptional customer service to enhance the travel experience.
Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Education

Distance Learning (ONEFD)

February 2026

February 2026

High school or equivalent, Arts & Foreign Languages.

Algeria

Djulnar International Institute

July 2025

July 2025

Diploma, Airport Service Agent

Algeria

Skills

reception
Expert
reception
Expert
Aviation
Expert
Aviation
Expert
Tourism
Expert
Tourism
Expert
Hospitality
Expert
Hospitality
Expert
Customer Service
Expert
Customer Service
Expert
passenger care and safety
Intermediate
passenger care and safety
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FIRST AID
Intermediate
FIRST AID
Intermediate
FLIGHT CONTROL SYSTEMS
Intermediate
FLIGHT CONTROL SYSTEMS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
PASSENGER SERVICE
Intermediate
PASSENGER SERVICE
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate
TRANSPORTATION SAFETY
Intermediate
TRANSPORTATION SAFETY
Intermediate
Guest Relations
Intermediate
Guest Relations
Intermediate
Multilingual Communication
Intermediate
Multilingual Communication
Intermediate
Passenger Handling
Expert
Passenger Handling
Expert
Sales
Intermediate
Sales
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Security
Intermediate
Security
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Spanish

Beginner

Memberships

Djulnar International Institute Alumni

Certified Airport Service Agent.

July 2025

Training and Certifications

Certifications
Airport Service Agent
Djulnar International Institute
Jul 2025
Show credentials
Man's Hairdressing Diploma

Hobbies and interests

Flying
Aviation
Cultures
Sports & Fitness Traveling &