Call Center
Ajman Bank
مجموع سنوات الخبرة :4 years, 9 أشهر
• Provide accurate information to customers on their enquires
• Activating Customers Debit & Credit Cards
• Following up on customers cases when applicable
• Hot listing for lost or captured ATM cards
• Helping customers with balance enquires
• Cross selling bank product to the customers.
• Preparing shift scheduling
• Monitoring calls; evaluating quality assurance and compliance procedures.
• Training agents and providing them with the proper tools and information.
• Delivering updated Information to support agents by conducting regular meetings
• Checking Call Quality, data quality and overall contact flow against processes
• Handling escalated issues which cannot be resolved by agents
• Supporting and interacting with other departments to resolve client request
• Informing client about results and delivery timing estimates for their requests
• Preparing quality reports for agents and conducting feedback sessions for the agents.
• Preparing agent performance, call center and client reports.
London O' Levels Level - Subject that i sat for :- 1. English 2. Maths 3. Biology 4. Chemistry 5. Physics