Senior Systems Administrator
Engineering Contracting Company
مجموع سنوات الخبرة :21 years, 11 أشهر
• Designing, implementing, and overseeing IT Strategic plans and Infrastructure to make the organization's network capacity meet existing and future requirements.
• Ensuring an optimal operation of the Networks, including Hardware, Servers, Data Storage, Firewalls, Telecommunications, UPS, Switches, Routers, EMS, and all IT devices.
• Designing, configuring, managing, and administrating the organization’s multi-cloud-based and on-premises IT Infrastructure and services, including PaaS, SaaS, and IaaS.
• Providing support, including managing user calls, troubleshooting, and managing crises that may involve complex hardware or software problems, overseeing all helpdesk activities, interacting with Senior Managers, and providing a response promptly.
• Work efficiently, proactively, and in coordination with the organization's departments to implement, deliver, administrate, and monitor the latest technology and services.
• Developing and executing operational strategies aligned with the company’s overall goals and objectives, collaborating with Directors to set performance metrics and KPIs.
• Providing technical expertise in the procurement process of IT-related products.
• Competently managing a large IT Team efficiently to ensure adequate OLA and SLA are met.
• Defining, planning, and executing Backup, Disaster Recovery plans, and Business Continuity strategies for the infrastructure.
• Accountable for the infrastructure budget, IT budget, CAPEX, OPEX, TCO, ROI, and ensuring that all activities are carried out within the same.
• Maintaining the accuracy of the organization's on-premises Active Directory and Azure Active Directory, and access rights to the company applications and services for the organization's end users across GCC.
• Providing and documenting weekly and monthly reports within the IT Infrastructure, conducting research, and recommending improvements, Policies, Governance, Procedures, and Standards.
• Planning, configuring, delivering, and administrating the organization's LAN, WAN, Switches, Firewalls, Routers, Active Directory, DHCP, DNS, Proxy servers, and VPNs.
• Configuring, administrating, and managing the organization's Firewalls, and ensuring the security and efficiency of the connectivity between the organization's site offices and the HQ across GCC.
• Planning, configuring, overseeing, and administrating the organization's Domain Environment, Domain Policies, and Group Policies.
• Managing and administrating the organization's Active Directory user accounts, credentials, permissions, access rights, storage allocations, and user profiles.
• Planning, configuring, administrating, and migrating the organization's Microsoft Exchange Server to Office 365 and Azure services.
• Configuring and administrating Office 365, Azure, and AWS licenses and services for the organization's end users cost-effectively.
• Coordinating with the outsourced Information Security and Cybersecurity vendors to maintain the organization's data and services accessed securely.
• Ensuring the organization's data is accessed securely and backed up regularly according to the backup retention policies using Veritas, Acronis, and Veeam Backup Software.
• Overseeing the organization's infrastructure performance.
• Troubleshooting and resolving issues promptly.
• Planning, designing, implementing, and administrating the organization's Domain Controller and Domain Environment.
• Creating and assigning the proper Domain Policies for the organization’s end users.
• Planning, configuring, and implementing Firewall and security appliances.
• Ensuring the organization's data is backed up regularly according to the backup policies using Norton Backup Software.
• Migrating the organization’s end user's workstation and local Windows profiles to the Domain Environment, assigning the proper policies, and setting up the end user's new domain accounts.
• Providing L2 IT Support, interacting with Senior Managers, and providing a response promptly.
• Monitoring, analyzing, troubleshooting, and documenting Network issues daily, and reporting to the Line Manager.
• Creating, configuring, setting up, and managing the organization's Active Directory user accounts, credentials, permissions, access rights, storage allocations, and configuring the workstations.
• Installing, upgrading, and maintaining the required software on end users' workstations.
• Providing L1 Support to the organization’s end users.
• Setting up, configuring, and connecting end users' IP Phones and assigning the proper licenses and policies.
• Troubleshooting IT systems and network issues, diagnosing and solving hardware or software faults.
• Monitoring the performance of the servers and troubleshooting issues.
• Ensuring the efficiency of the infrastructure.
• Installing, configuring, and setting up the organization's workstation hardware, software, Microsoft Windows, Linux OS, printers, scanners, and IT devices.
• Providing L1 Support to the organization’s end users, including managing user calls, troubleshooting, overseeing all helpdesk activities, escalating to L2 Support, and providing a response on time.
• Connecting the organization's workstations to the Local Area Network (LAN), Wide Area Network (WAN), and through Virtual Private Network (VPN).
• Providing weekly and monthly reports to the Line Manager.
• Installing, configuring, and setting up the organization's workstation hardware and software.
• Connecting the organization's workstations, printers, and IT devices to the Local Area Network (LAN).
• Installing and upgrading antivirus software.
• Repairing and replacing the organization's workstation hardware parts as necessary.
• Negotiates sales, package discounts, and long-term contracts.
• Recommending new IT Products and Hardware to the clients.
• Initiating after-sales technical support based on client requirements and feedback.
• Providing technical advice and after-sales technical support.
• Setting up the organization workstation's hardware and the required software.
• Connecting the organization's workstations, printers, and IT devices to the Local Area Network (LAN).
• Monitoring and updating the workstation's OS to the latest OS patches.
• Working closely and efficiently with the IT Administrators to set up and configure the Domain Controller and Domain Policies.
• Maintaining and monitoring the organization workstation's data backup, and reporting to the Line Manager for any failures.
• Installing, configuring, and setting up the organization's workstation hardware and software.
• Installing and upgrading antivirus software.
• Connecting the organization's workstations, printers, and IT devices to the Local Area Network (LAN).
• Troubleshooting hardware and software issues.
• Repairing and replacing the organization's computer hardware parts as necessary.
• Providing technical support across the organization.
M.A. Degree in IT Management with a specialism in Cloud Computing. The estimated completion date is May 2024.
Associate Degree in Computer Science.