IT Manager
Mog Group
مجموع سنوات الخبرة :15 years, 5 أشهر
Manage front end and back end Office and support services to all departments,
- Recommend changes to improve systems performance and capacity.
- Determine any conflict during project process.
- Diagnose problems, and replace defective with corrective action.
- Open records for projects and save all correspondence and create soft copy for of this record
- Plan, coordinate, and implement master consoles in order to monitor the performance.
Answer staff questions in person, phone and mail.
Troubleshoot computer problems.
Determine source of computer problems hardware, software, user access, etc.
Advise staff on appropriate action.
Work one-on-one with staff on application projects.
Provide recommendations on company application purchases.
Perform hardware and software installations.
Setup & maintain highly available, high performing & secure data center infrastructure.
Design, implement & maintain various secure connectivity LAN & Wan solutions for effective data center consolidation.
Interact with line of key users to ensure that the infrastructure solutions align with business needs.
Interact with various technology solution providers & system integrators, evaluate the technology options available in the market and make recommendation of suitable infrastructure solutions.
Evaluate, deploy & provide effective IT support to end user systems.
Build a high performing team; Train the team member.
Ensure that the network LAN, Wan & Internet) is secured to prevent any security incident).
Investigate and resolve computer software and hardware problems of users. Receive telephone calls from users having problems using computer software and hardware. Talk to user to learn procedures followed and source of error. Answer questions, applying knowledge of computer software, hardware, and procedures. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions. Determine whether problem is caused by hardware, such as modem, printer, cables, or telephone. Talk with coworkers to research problem and find solution. Call software and hardware vendors to request service regarding defective products. Read trade magazines and attend computer trade shows to obtain current information about computers. Test hardware to evaluate ease of use and whether product will aid user in performing work.
computer science