Operation Team Leader
Ecco
Total years of experience :15 years, 6 Months
Feb 12 - July 12
Team leader at Light House Data Entry Project
Responsible of 200 agents.
Responsible for Targets and Salary for the agents.
Responsible for making schedules.
Contact directly with the client.
July 12 - Oct 12
Team Leader at Vodafone Sales (CVM)
Responsible of Team 57 agents.
Reviewing contracts.
Sending reports to Vodafone with the done sales.
Oct 12 - Nov 12
Team Leader at Scib for paints.
Customer service project.
Nov12 - Till Now
Team Leader at Aljazeera Children Channel
Responsible of Team 12 agents.
Admin on the web page.
Lead the agents to interact with the children.
Managing the average handling time for every agent.
Dec2012 - Till Now
Team Leader at Coldwell Banker Project
Real estate company that serve customers all over the world.
Coaching the agents to meet the customers requirements.
Sending daily and monthly figures to the client.
Mangning kpi’s for the agents.
Monthly one to one meeting with the agents.
Works on the CRM.
Feb13 - Till Now
Team Leader at Somabay
Resort Five Stars located in hurghada.
We are responsible to answer the calls and give information about the resort.
Sending call by call to the client on spot.
Receiving the customers inquiries regarding the hotels and activities.
Nov 13 - Feb 14
Team Leader at Vodafone Sales (CVM)
Responsible of Team 40 agents.
Reviewing contracts.
Sending reports to Vodafone with the done sales.
June13 - Till now
Team Leader at Vodafone Adsl Outbound
Leading Team consist of 15 agents to achieve targets on daily basis.
Motivate the agents, Pre-shift and Ending shift meetings.
Review Targets daily.
Mange KPI’S and Talking time per agent.
Creating SR’S and follow up with Vodafone Client.
Send and Receive e-mails.
Make label's for the shipments.
Print clients commercial statements.