Bayt.com
Mohamed Ashraf Mohamed Zayed, Head of Sales and Customer service

Mohamed Ashraf Mohamed Zayed

Head of Sales and Customer service

Arab african international bank

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
10 years, 8 Months

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Work Experience

Total years of experience :10 years, 8 Months

Head of Sales and Customer service at Arab african international bank
  • Egypt - Cairo
  • My current job since March 2020
Customer Service Representative at Arab African International Bank
  • Egypt - Cairo
  • My current job since January 2017
Freelance Business Trainer at American Training Academy
  • Egypt - Cairo
  • November 2018 to February 2019
Customer Service And Operations at Blom Bank Egypt
  • Egypt - Cairo
  • May 2014 to December 2016
Customer Service Agent at rayaholding
  • Egypt - Cairo
  • July 2013 to January 2014

-Handling our customers' complains.
-Identify our customers inquires and help them.
-Save our customers' privacy from any fraud case.

Education

Bachelor's degree, Accounting
  • at Cairo University
  • May 2013

Specialties & Skills

Basic Photoshop
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Communication Skills
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Customer Service
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Banking
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MS OFFICE Skills
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Presentation Skills
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Computer Skills
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Communication skills
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Negotiation Skills
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Leadership skills
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Languages

Arabic
Expert
English
Intermediate

Memberships

Our Vision Conference
  • Organizing Head Committee
  • January 2012

Training and Certifications

Detection of Forgery and Falsification of Documents. (Training)
Training Institute:
Blom Bank Egypt
Date Attended:
February 2015
Duration:
16 hours
Selling Skills Techniques. (Training)
Training Institute:
Egyptian Banking Institute.
Date Attended:
August 2014
Duration:
15 hours
Anti Money Laundry & Compliance (Training)
Training Institute:
Egyptian Banking Institute
Date Attended:
September 2014
Duration:
35 hours
Cost Control (Training)
Training Institute:
Agibaa Petroleum Company
Date Attended:
July 2012
Duration:
80 hours
English Course (Training)
Training Institute:
Berlitz
Date Attended:
September 2013
Duration:
160 hours
Work Procedures & Internal Audit Operations (Training)
Training Institute:
Blom Bank Egypt
Date Attended:
December 2014
Duration:
21 hours

Hobbies

  • Football