Sales & Customer service Executive
Sacoor Brothers
مجموع سنوات الخبرة :12 years, 0 أشهر
- Welcomes customers by greeting them; offering them assistance.
- Directs customers by escorting them to racks and counters; suggesting items.
- Advises customers by providing information on products.
Helps customer make selections by building customer confidence; offering suggestions and opinions.
- Documents sale by creating or updating customer profile records.
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
- Ensure the achievements of the store business objective, As well as to promote and enhance my boutique indicators.
- Establish and implements action plans to develop sales for each product category. - Demonstrate sales leadership by planning an active role on the sales floor.
- Ensure the development of motivation, Sense of belonging and business
involvement.
- Ensure and effective operational management for the store, in the compliance with internal policies and procedures.
- Ensure good stock management, like inventories, pulling out items, Transfers and delivers. - Maintain high standers of visual merchandising, Cleaning and image.
- Responsible for maintaining a high level of professionalism with clients And working to establish a positive rapport with every caller.
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolve customer complaints via phone, email or social media and live chat.
- Responsible for 9 countries around the world in the Middle East and fare east.
- CRM&SRM management (software for managing customer cases).
- Export weekly and monthly reports for the cases (In progress, closed).
- Prepare quotations with the requested items, amount and send it to the stores.
- Follow up the cases with the area managers and the sales manager till resolve it.
- Follow-up with the detractors and promoters with phone calls and mails.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Follow up the shipping docs with the suppliers to be on the proper time for customs procedures.
- Follow up all import customs procedures - Track all shipments on line / with shipping line
- Maintain import data and verify information accuracy.
- Classify all entries, resolve import problems and monitor carnet imports for incoming exhibitions.
- Coordinate all deliveries and security arrangements from the airport to facility.
- Handle all post-entry amendments and internal audits of all imports that have been imported.
- Prepare regular reports monthly, weekly and daily if needed to ease forecasting operation.
- Prepare (Accounts Payable) sheets on EXCEL and system for the customs clearance people and calculate the summary
Arranging meeting with customers.
•Set a meeting with the prospective customers
•Sell all company products
•Follow up and ensure customer satisfaction.
Responsibilities:
-Serves customers by selling products, meeting customer needs
- Responsible for the cash
- Meet the new candidates to work and choose form them ( RECRUITER )
- Observation my team representative how to treat the customers and how to sell the product
Serves customers by selling products; meeting customer needs
- Responsible for the cash
- Worked As Sales Representative at Golden group to real estate investment
Marketing my company's product at hyper of Fathalla market and Carrefour
- Distribution free samples to taste it
- Observation the delegates in market to see them how they convince the company's product
- Train the delegates every 3 days
Module : Degree : 1- Organizational Behavior Grade: A- 2- Recruitment & Selection Grade: A+ 3- Compensation& Benefit Grade: A+ 4- Labor law Grade: A+ 5- Training Grade: A+ 6- Performance Grade: A+ 7- Strategic Grade: A+
courses: Professional Certificate in Human Resources Management at Arab academy for science technology and maritime transport