Quality Manager
Dow Chemical Company
مجموع سنوات الخبرة :12 years, 4 أشهر
- Maintain, Calibrate, Manage Spare Parts for all Lab Equipment
- Implement and manage Product Quality Business Strategy
- Effectively manage, audit & implement ISO 9001:2015
- Coaching plant personnel to use quality systems to achieve quality goals
- Achieve quality KPIs set by global business and local production site
- Identify & implement improvement opportunities through customer feedback and through business-driven programs
- Track and improve quality of products on regular basis
- Train site staff for Procedures and for Product quality guidelines
- Established plant Quality System audit program
- Review Projects and involve improvement ideas for product quality
- Coordinator of business, plant site Quality system Network
- Focal point for Root Cause Investigation
- Supervise Quality Control analysis and lab requirements
- Handles and follows up on all customer complaints
- Focal point for new product introductions at site level
- Lead in Cost reduction improvements initiatives related to product quality
- Lead customer experience enhancement at site level
- Coordinate with supply chain to avoid customer related complaints
• Manage team of 12 Engineers and technicians to achieve quality inspections and assurance based on various global customers’ specifications.
• Lead HACCP team onsite and internal audits achieving targets
• Lead customers’ facility audits, prepare action plans, implement necessary corrective action as necessary
• Handle in full customer complaints, quality issues and requests.
• Handle packaging changes and co-ordinate customer requirements along with internal purchasing and production teams.
• Audit packaging suppliers and communicate effective food safety regulations.
• Responsible for regulatory compliance and updating company’s export/production of imperative updates and FSMA guidelines.
• Optimize quality over production relation to minimize waste and loss time.
• Train staff and recruit quality engineers into personalized new-hire program
• Prepare the facility for ISO 9001, ISO 22000, OHSAS 18001, BRC, Halal and Kosher certification.
• Team leader for Agronomy project aiming at developing new - out of the box- drying methods and equipment.
• Team leader and main contact point for Unilever Sustainability initiative- Responsible sourcing diploma and for URSA audits.
• Responsible for SEDEX membership requirements and compliance.
• FDA registration and FDA compliance coordinator
• Train 250+ Worker divided into two shifts on GMP, Food Safety and best practices.
• Train Pest Control team on latest Pest control techniques.
• Lead Validation Project with Certified Labs Inc. USA against facility sterilization’s units.
• Data Logging Engineer for Temperature mapping and verification of cold spots and voids in treatment units.
• Review test methods, prepare calibration reports and scheduling.
• Run Gas Chromatograph for required daily testing using HP GC 5890 II.
• Responsible for ordering new equipment for production and optimization of productivity output in relation to final product quality.
• Hold weekly Conference calls with customers to measure satisfaction and respond to queries / complaints and provide timely resolving actions.
- Trained for MPT - Mud pulse telemetry (+ve/-ve)
- Set-up, Rigged Up and Maintained various tools for MWD/LWD activities
- Lead, Maintained, and reported Well directional data using: NaviTrak (I, II); OnTrack, AutoTrak G3 X-treme Modular Motor with steering unit, TestTrak, AutoTrak X-treme.
- Programmed and setup the BCPM (Bi-Directional Communication and Power Module) for the tools
- Mastered HST-Decoding software and setup for SARA I, II decoder boxes
- Performed onsite complete PPM maintenance for the tools, software and hardware using offsite mini workshop tools
- Performed and Lead RCI and FMEA for onsite tools with effective CAPA
- Worked Onshore and Offshore handling Eni, Apache and other major customers
- Compiled, edited LWD/MWD logs and report directly to customers
Quality Assurance Chemist (Part-time), Reliance Mining
• Performed laboratory chemical and physical analysis of Quartz
• Setup, adjust, operate and maintain (ICP), Microwave oven, and grinders
• Prepared the lab for ISO 9001 audit
Safety Supervisor (Part-time), APM Terminals, SCCT, Port Said
• Trained and gave induction for a team of yard workers on safety and firefighting, safe working procedures and food safety on port
• Inspected and secured areas of welding and confined work spaces to ensure safe working conditions
Bachelor of Science (BSC), The American University in Cairo (AUC), June 2010 • Major: Chemistry Specialization: Industrial Chemistry
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