Development Director - KSA & Bahrain
Dunkin Donuts
Total years of experience :22 years, 9 Months
• Independently researched and opened initial business location and rapidly expanded more than 298 retail locations and a warehouse profit..Responsible for all aspects of retail store operations, specializing in Fast Food restaurants.
• Initiate to find the new locations and discussion with the Tenant to finalize the site.
• Development of the approved locations and monitor the construction work and handover to the Operation Department with the all standard of specifications.
SKILLS:
* Participated in the training programs of development of the managers and certification program of the employees.
* Great knowledge of the budget, cost control, bottom line profits and sales projections.
* Profound ability to train, evaluate and motivate the employees.
* Enthusiastic, self motivated and self starter.
* Proficient in management and organizing the things.
* Good in written and verbal communication skills along with the strong Intra and interpersonal skills.
Training courses on:
* Operation & Production Training In DUNKIN DONUTS University (USA).
* New Generation Sandwich Station Training In DUNKIN DONUTS (Dubai).
EXPERIENCE as a REGIONAL MANAGER:
* Responsibilities include management of the 18 stores and ensure the performance of the employees.
* Directly plan, supervise, coordinate with sales and production supervisors, warehouse and maintenance in charge in my area.
* Follow up, evaluates and develop management trainee’s performances.
* Assure customer loyalty through directly supervising crew's behavior and give them the needed training, coaching and advises to improve their hospitality and orientation capacity.
* Completing and analyzing coffee shop reports including daily and monthly sales, product mix, staff turn over, inventory, customer satisfaction level, sales projection and formulating corrective action plans.
* Responsible of increase the sales and decrease the shortages, variances and reduce throw away.
* To evaluate customer's feedback about standard services, standard products quality and rapidly respond to any action complains to improve customer's satisfaction.
* Responsible in selecting suitable and essential locations for new branches.
* To initiate directly for outside catering plans.
* To ensure marketing and promotion of the business and to come up with plans and solutions to achieve goals and targets.
* Analyze business flow and trend to assure the achievements needed as planed.
Good