System Analyst, Command Center
Emirates NBD
مجموع سنوات الخبرة :19 years, 11 أشهر
Working as a team player in Command Center which keeps constant vigilance over our critical customer hosted networks, applications and Infrastructure.
Proactively monitor business critical systems and applications, analyze alerts and effectively escalate to support and to Senior Management.
Ensures that issues are responded to and that normal service operations are restored as quickly as possible.
Reviews and revises incident management processes, policies and escalation procedures on a regular basis to drive efficiencies and effectiveness in responding to issues.
Monitoring core network and customer base, proactively troubleshooting and contacting Customer Support teams and support staff when service goes down.
Tracks and monitors customer performance and takes action to escalate performance issues to service leads.
Respond to request for assistance from Internal Departments, or other support staff working on behalf of our customers.
Providing 1st level technical support for 800 plus physical and virtual servers, systems and application, firewall and network equipments.
Keep internal customers informed of any problem or scheduled downtimes using change management procedures to meet committed SLAs.
Clearly, accurately, and concisely articulate problems and symptoms when escalating issues and document efforts in the ticketing system.
Support and respond to service outages or other incidents.
Backup, Restoration, Monitoring through Symantec Netbackup console.
Worked as a team player for providing services for installation, support and normal operation as far as network and connectivity concerned.
Establish and maintains network performance by building net configurations and connections; troubleshooting network problems.
Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Install, support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, wifi controllers, and firewalls.
Monitor network usage, anticipate problems and suggest solutions.
Manage projects and maintenance tasks in Remedy (ticketing system)
Work closely with colleagues to meet team goals and improve processes and practices.
Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements.
Oversaw migration of WAN links to new service provider, designed full mesh WAN, set up TFTP server to backup, and restored configuration and, Cisco routers, and Catalyst switches.
Analyzed expanding network, ran fiber, and implemented wireless communication.
Configured and supported multiple remote site installations.
Ensure thorough network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams.
Working on MPLS, ATM, Frame relay, Leased line and ISDN technologies.
Coordinating with different Departments, Vendors and Internet Service Providers.
Secures network system by establishing and enforcing policies; defining and monitoring access.
Planning and scheduling of ATM activities including new installations and support.
Network designing for Branch and ATM network connectivity.
Monitoring and managing of the Branch and ATM network devices and links though Cisco works, PRTG, Net Flow, host monitor and VPFM and generating reports. Installation, configuring and managing of monitoring servers.
Configure Cisco TACACS servers for remote Access.
Securing the network devices by applying security parameters and crypto.
Reporting to management about Branch / ATM service outages due to network related issues and preparing of RCA report for the critical incidents.
Updating and closing of incidents, tasks, change request, business request, service request and release in remedy.
Scope International
Chennai, TamilNadu, India.
Responsibilities:
L1 technical support for the Testing and Development Data Center network related issues which consist of around 200 servers and storages.
Installing, configuring and troubleshooting of Cisco Catalyst Switches such as 6500, 2960, 2950 series and Cisco Routers such as 3800, 2600 series.
VLAN configurations and inter VLAN communication using L3 Switches.
Monitoring, managing and troubleshooting of LAN and WAN and taking regular backups.
Installation, configuring and troubleshooting of Windows 2K / 2K3, Linux, VMware Servers.
Call logging and coordinating with ISPs and vendors like Dell, IBM, Wipro etc., in case of hardware issues.
Inventory collection of all Servers, Storages & Network devices.
Bharat Petroleum Corporation Ltd.
Chennai, TamilNadu, India.
Responsibilities:
Installing, configuring and troubleshooting of Cisco 2600 series Router, Cisco Linksys Switches, Hubs, Media converters and Network Printers.
Configured Leased line and ISDN, call logging and coordinating with the respective Internet Service Providers for link problem to solve the issues.
Managing of Local Area Network and Wide Area Network setup.
Installing, configuring and troubleshooting of Cisco VPN client for Outlook and SAP access.
Managing a network of around 80 Systems (Desktops and Laptops), 3 Servers and 48 Printers, Scanners, Projectors etc.,
Installing, configuring and troubleshooting of all branded including PCs, Laptops, Printers, Scanner, LCD projector etc., such Wipro, Siemens, HP, HCL, Acer etc.,
Configuring and troubleshooting of Microsoft Outlook and Windows Messenger Services.
Installing, configuring and troubleshooting of application software such as SAP and Tivoli, eTrust inoculate Antivirus and Anti Spyware installations, upgradations.
Call Logging, Transferring & Closing of Hardware, Software and Network tickets though Tivoli and used for other purposes like Asset management and for Remote access.
Installation of Operating Systems, Drivers, Service packs, Patches and Application Softwares.
Solving of remote user calls through terminal services like Remote Desktop, Net meeting, VNC and Dame Ware remote accessing software.
Configuring dial up connections and user Internet accounts.
Access Control Card User Creation, Modification and Deletion.
Asset Collections of Systems, Printers and Network devices for the locations.
Network Support Engineer
Control Room Setup which includes Subscriber Unit, Cisco 2950 Manageable Switch, Media Converters, Unmanageable Switches, Fiber Optic Cables, UTP, STP Cables, Patch Cords, Junction Box etc.,
Installation, Configuration and Troubleshooting of VOIP Adapters like Welltech IAD 161/162, Cisco Linksys, DAX, Innomedia etc.,
Local Area Network and Wide Area Network setups
Installation and configuration of Broadband Routers and Manageable Switches
Installation and Configuration of Dialer and Outlook express configuration and troubleshooting
Managing and troubleshooting of Broadband Networks
Configuring and Managing Cisco Routers and Switches
McAfee & Trend micro Antivirus and Antispyware installations
Fiber Optic Cable Splicing, Cat 5, 5e & 6, STP, UTP Straight, Cross and Rollover Cabling
Maintenance of Telecom revenue network consist of Billing Servers, FRS, IVRS, Commercial Servers, dump terminal nodes and PC nodes all over the telecom district of Salem was maintained
Implementation of Inter Operator Billing and Accounting System for Point of Interconnect purpose and connected with Server by RAS for data transfer of CDR data of BSNL telephone exchange
Participated in preliminary Network Planning and Designing work of DOTSOFT
Attending and solving the hardware and network issues through out the Salem SSA
First Class with 72.6%
First Class with 79.33%
First Class with 82.8%