Senior Project Manager
AHLI UNITED BANK
مجموع سنوات الخبرة :23 years, 8 أشهر
Key Profile: Invoke programs and projects to attain organizations strategy. Set related scope, cost, resources, timeframe and deliverables and manage programs and projects throughout the different stages; delegation of authority to manage Projects \Programs bank-wise; monitor progress and manage change management, risk management & mitigation planning; monitoring and evaluating eChannels’ performance; development of best practice solutions and tools; handling of compliance matters; process and procedure improvement; coaching & training.
Set organization wide infrastructure to achieve an Omni channel structure for added value services and automation of operational work through consolidating existing platform or establishing new one; division level strategic planning; establish targeted marketing campaign to boost market share; infrastructure management & improvement; annual & gross-profit business plans assessment; development of fee scheme; performance monitoring;
Highlights:
• Managing a portfolio of key programs and projects and with an estimated budget of KD10M to attain strategically and regulatory goals.
• Managing several retail projects initiated to re-engineer existing process workflow and boost performance.
• Initiated and managed the implementation of various solutions and business process management
• (BPM) and optimizations through traditional and electronic channels.
• Conducted several coaching, training and development seminars for new / existing employees from all levels.
• Led eChannels Department during the conversion period from traditional to an Islamic bank.
• Implemented strategic marketing and sales plans.
• Revamped website layout as per requirement of mobile technology coping with AUB CI.
• Analyzing market trends/demand, conducted competitors’ analysis and initiated performance measures.
• Identified business development opportunities that resulted in increase in market share.
• Defined projected transaction volume and profit for existing and new channels, monitor progress & ensured baseline outcome are meet if not surpassed.
• Introduced Marketing Database solution to cater to AUB business requirements and received an award.
• Invoked various enhancements on ATM, POS, PG, Website, IB, Mobile & CRM.
• Created and implemented an action plan to update POS terminals to cope with the newly introduced telephone numbers by the Ministry of Communication and ensured zero downtime for BKME merchants.
• Introduced new CMS technology to reduce operational work involved in website maintenance.
• Managed integration between AUB and local switch for projects including major parties in Kuwait like KCC.
Key Profile: Headed the Computer Graphics Section, delivered consultancy, developed customized courses and diplomas as per cutomers’ requirements, taught Graphics Diploma course and several high-end courses to the Ministries and Govt. Institutions, maintained Adobe Certified Institue pre-request, imparted training to the trainers
Highlights:
• Pivotal role in establishing the first Adobe Institute in MENA region.
• Developed the Graphic Diploma course syllabus covering both theoretical and practical knowledge.
• Instrumental in the development of various specialized courses.
• Successfully imparted training to over 120 students/ employees.
• Effectively managed several specialized courses to train the trainer/employee in the Govt. sector
Key Profile: Headed the training dept., delivered consultation and developed several computer courses for the retail sector; provided a customized Computer Diploma and several high-end courses as per cutomers’ requirements, imparted to the trainers, conducted quality control through evaluation and performance montoring.
Highlights:
• Developed a sophisticated Computer Diploma to compete against ICDL courses introduced in 1999.
• Effectively trained over 60 students / employees.
Key Profile: Managed commercial clients, delivered customized devices & solution as per requirement and facilitated in attaining requisite strategy, enhance productivity and reduced cost of operation.
Highlights:
• Delivered five-figure cost savings by initiating expense analysis of equipment lease alternatives, leading to acted-upon leasing recommendations.
• Introduced business process improvements and enabled in improving operational functions, eliminating process duplication and reducing monthly processing time by 20%.
Key Profile: Managed the implementation of the Gasoil Automation System for the first SHELL Station in Egypt.
Highlights:
• Designed Relay Scheme .
• Managed implementation of the control unit.
• Managed implementation of the electronic grid.
Bachelor's degree in Electrical Engineering EXCELLENT EVALUATION IN GRADUATION PROJECT "SIGNAL ANALYZER"