Sales Supervisor
ISIS
Total des années d'expérience :11 years, 7 Mois
Sales Supervisor - 2011 to 2013
ISIS Tours - Alexandria, Egypt
Responding promptly to customer enquiries in person or via telephone, letter, and email - always in a professional & efficient manner
Using the in-house system to record necessary information and instigate actions as required
Processing orders, forms, applications and requests for information
Dealing efficiently with questions and queries from customers
Keeping up to date with all the company's products, services and procedures
Directing requests and unresolved issues to other colleagues
Maintaining up to date paper and computer based files and administrative systems
Promoting the company's products and services to customers
Handling objections professionally
Tour Leader - 2007 to 2011
Travco - Sharm El Sheikh, Egypt
Making a professional impression on visitors, callers and customers
Recording and analysing data from customer complaints to identify recurring problems and limit repeat complaints
Scheduling and coordinate tours and events
Giving feedback to managers on the efficiency of the customer service processes and system
Meeting and greeting visitors to the company in a warm, respectful and courteous manner at all times
Providing a safe environment for customers who visit the office
Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
Giving product, pricing and delivery information to customers
Writing reports analysing the customer service that the company provides
Issuing refunds or compensation to customers
Front Office Managing Assistant - 2002 to 2007
Sheraton -Starwood Group of Hotels - Alexandria, Egypt
Welcoming guests to the hotel in a polite, friendly and helpful manner
Dealing with late arrivals and assisting with early check-outs
Check out departing guests using the hotel's accounting system
Taking payment from guests in the form of cash or credit cards.
Answering telephone inquiries promptly & professionally & transferring calls on
Being a point of contact for guests should they have any queries
Arranging for brief tours of the hotels rooms and facilities
Operating switchboard and directing calls appropriately
Dealing with and resolving customer complaints
Checking function sheets
Managing group bookings for conferencing, the restaurant and accommodation
Keeping up to date on all hotel products, services, pricing & promotional offers
Completing the night auditing procedures with accuracy and attention to detail
Maximize sales revenues through up selling and marketing programs
Provide information and literature about the hotel in person and via telephone
Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of shift