Team Leader
Xceed
مجموع سنوات الخبرة :19 years, 11 أشهر
•Manage a team of Customer Services Advisers delivering first class.
•Supervise the workload of the team.
•Monitor the changing needs of the service.
•Ensure that the team follows established procedures for each service request.
•Support the Contact Centre Manager in the development and implementation of technology and systems.
•Undertake the duties of a Customer Service Adviser as and when required.
• Manage a team of Customer Services Advisers delivering first class.
• Supervise the workload of the team.
• Monitor the changing needs of the service.
• Ensure that the team follows established procedures for each service request.
• Support the Contact Centre Manager in the development and implementation of technology and systems.
• Undertake the duties of a Customer Service Adviser as and when required.