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mohamed ali abid, Customer service agent and privilege program

mohamed ali abid

Customer service agent and privilege program ·Qatar Airways

Qatar

Diploma, air cabin crew diploma

Work experience

Total years of experience: 18 years, 10 months

Customer service agent and privilege program

June 2015 - Present

Qatar Airways

Doha, Qatar

June 2015 - Present

 Treat the passengers as special people need proactive customer care.
 Anticipate their needs and look after passengers and colleagues safety & security.
 Be ambassadors for the company locally and internationally.
 Showing common sense and commitment towards colleagues and superiors at all times.
 Communicating well with all colleagues and specially passengers.
 Be up to date concerning company Memos and first aid procedures.
 Volunteering first for everything.
 Be model employee by producing excellent confidential report.
 Be punctual and show high understanding towards others and your uniform.
 Grooming and smiling in welcoming passengers and even in your normal life.
 Exceed passengers’ expectation by asking them their feedback s about our service.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Cabin crew member

July 2014 - May 2015

saudi arabia airlines HiFly airlines charter

Jeddah, Saudi Arabia

July 2014 - May 2015

Inflight Service

Company industry:
Airlines
Job role:
Other

Commercial Manager

January 2013 - June 2014

MEZNA international trade

Tunis, Tunisia

January 2013 - June 2014

Commercial manager Duty

Company industry:
Sales Outsourcing
Job role:
Human Resources and Recruitment

cabin crew member

July 2011 - August 2012

air arabia

Sharjah, United Arab Emirates

July 2011 - August 2012

flight operation department

Company industry:
Airlines
Job role:
Customer Service and Call Center

travel consultant

September 2008 - July 2011

dnata

Dubai, United Arab Emirates

September 2008 - July 2011

Goverment travel services

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

assistant store manager

December 2006 - April 2008

alshaya

Dubai, United Arab Emirates

December 2006 - April 2008

managing store of fashion within our company objectives

Company industry:
Retail & Wholesale
Job role:
Management

Education

aviation college

August 2007

August 2007

Diploma, air cabin crew diploma

United Arab Emirates

GPA (percentage): 72%

GPA (percentage): 72%

➢ 30 Aug 2007 - 14thOctober 2007: flight attendant training program: Air cabin crew Certificate from Stonebridge associated colleges United Kingdom.

avaition college

April 2006

April 2006

Diploma, Flight attendant and security and safety diploma

Tunisia

GPA (percentage): 88%

GPA (percentage): 88%

➢ 06 Feb 2006 - 14 April 2006: Training program for air cabin crew: (flight attendant diploma including safety & security certificate + first Aid diploma with Mediterranean school in Djerba, Tunisia)

secondary school

June 2003

June 2003

High school or equivalent, economy & management

Tunisia

GPA (percentage): 70%

GPA (percentage): 70%

15 September 1999 - 20 June 2003: secondary School: baccalaureate economy & management principal June session from Tunis, Tunisia
View attachment

campus university economy and management

June 2003

June 2003

Higher diploma, Accounting

Tunisia

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Oracle Identity Manager
Expert
Oracle Identity Manager
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Leisure Travel
Expert
Leisure Travel
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Enterprise Management
Expert
Enterprise Management
Expert
EXCEL
Beginner
EXCEL
Beginner
ORDERING
Beginner
ORDERING
Beginner
Oracle Identity Manager
Expert
Oracle Identity Manager
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Leisure Travel
Expert
Leisure Travel
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Enterprise Management
Expert
Enterprise Management
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
Customer service diploma
al nakheel group
Feb 2008 - Feb 2008
air cabin crew certificate
aviation college
Aug 2007 - Oct 2007
Flight attendant , safety and security diploma
aviation colege
Feb 2006 - Apr 2006