Key Accounts Manager
dhl express
مجموع سنوات الخبرة :20 years, 10 أشهر
Manage & develop a portfolio of prospects & existing customers
establish customer agreements & ensure smooth & growing business
Develop & implement an approach to secure competitors & prospect business.
exploit all new opportunities from existing & potential customers
Develop & implement a personal manager pla that incorporates initiatives for identifying & gaining new business to maximize the growth
Monito customer performance, loyalty & satisfaction to measure success
reporting relationships, Maintain Contacts, Solving problems, decision Making, Planning & Organizing
Job Challenge
Manage & develop a portfolio of prospects & existing customers
establish customer agreements & ensure smooth & growing business
Develop & implement an approach to secure competitors & prospect business.
exploit all new opportunities from existing & potential customers
Develop & implement a personal manager pla that incorporates initiatives for identifying & gaining new business to maximize the growth
Monito customer performance, loyalty & satisfaction to measure success
reporting relationships, Maintain Contacts, Solving problems, decision Making, Planning & Organizing
Job Challenge
Manage & develop a portfolio of prospects & existing customers
establish customer agreements & ensure smooth & growing business
Develop & implement an approach to secure competitors & prospect business.
exploit all new opportunities from existing & potential customers
Develop & implement a personal manager pla that incorporates initiatives for identifying & gaining new business to maximize the growth
Monito customer performance, loyalty & satisfaction to measure success
reporting relationships, Maintain Contacts, Solving problems, decision Making, Planning & Organizing
Job Challenge
DHL EXPRESS - LIBYA
Express Mail Service
Nov 2006 till Feb 2011
Customer Service Front Line
2 Months Experience
• Welcoming Customers & serving them in a professional way.
• Active & honest with the clients.
Customer Service Back Line
1 Month Experience
• Solving customer problems & supporting them in every way possible.
• Keeping customers always happy & satisfied.
• Guiding customers what to do!!!
• Keeping records to every problem in order to avoid it in the future.
Finance Dept. Assistant
1 Month Experience
• Completed pending financial issues of 2 pending years in 3 weeks.
• Solving collection issues with the courier.
• Managing & Scheduling invoices for payments.
Deputy Sales Manager (Sales Dept.)
July 2010 - Feb 2011
• Learnt how guide Sales team to increase revenue & to push for more share of wallet from competitors by relations.
Sales Executive (Sales Dept.)
Mar 2007 - Jun 2010
• Learnt how to gain customers with their satisfaction & to maintain the relation between clients & DHL.
• Self motivated & try always to be updated on my customer's territory.
• Target achiever.
• Always worked hard to satisfy myself & others as well.
• Never loose confidence & to be always the best as a challenge.
AL ABRAJ COMPANY.
Importing Vehicles & Spare Parts
General Manager's Secretary
Jan 2005 - Oct 2006
• Receiving Calls.
• Arranging appointments for the Manager's.
• Translating Letter from Arabic to English and Vice Versa.
• Sending and receiving E-mails.
• Filing and keeping records for all Incoming and Outgoing letters.
ALSAHL AL AKHDAR ENGINEERING OFFICE
Agricultural Consultancy
C.E.O Direct Assistant
April 2003 - Dec 2004
• Managing Office necessary meetings
• Make simplified Description of the Subject
• Translation of Important letters & offers.
• Administration
Managing Office necessary meetings
Make simplified Description of the Subject
Translation of Important letters & offers.
Administration
MBA (Sales/Marketing) 2007 - 2009 NK Foundation, Lahore - Pakistan
BCS (Computer) 2001 - 2003 UCP, Lahore - Pakistan 2003 - 2006 Tripoli University, Libya