Senior Insurance Billing Executive
Zulekha Hospital
مجموع سنوات الخبرة :16 years, 10 أشهر
Tenure: Oct’2013 - Till Now (Under the payroll of Zulekha Hospital LLC) Designation: Senior Insurance Billing Executive (Supporting Total OP Billing Process)
Responsible for Daily basis OP bills settlement & submitting on DHPO.
Analyzing and assign all insurance pending bills for each team members.
Supervising and rectify major issues during submission for all team members.
Checking protocol during settlement ( Like check each Insurance limits based on network, Co-pay as per patients premium, Approval limits crossing checking & assign appropriate approval code for each OP patients, Set primary & secondary diagnosis as per approval, Must checking each patients member eligibility, Assign proper Payer ID for each insurance patients, confirming all labs, radiology & procedure done or not before billing).
Handling manual billing insurance bills as per each company protocol.
Responsible for office stationeries for every staffs on day to day requirement.
Closing batch on every month end & make sure all bills are submitted before deadline.
Maintain all insurance closing report & Support team members to accomplish their targets.
Update dispatch sheet & Get signed in acknowledgment Sheet from all team members.
Handling billing related queries from reconciliation team.
Assign duty-rota to ensure smooth routine work.
Tenure: Dec '2011 - Dec '2012 (Under the payroll of Alpha Facilities Service Pvt Ltd)
Designation: Admin Executive (Total Admin Support)
• Responsible for arranging cabs according to the requests received for site visits.
• Having control over the drivers for maintaining punctuality and good relationship with the customers.
• Maintaining the database of drivers, staff attendance register, security control, printing and stationeries.
• Responsible for requisition and maintenance of office equipment including furniture and fixture, telephone system, keys etc.
• Responsible for printing of office stationeries, including envelopes, letter head, name cards etc.
• Efficient in independently handing all formalities related to corporate, also adhering to company Admin/Travel policy.
• Maintaining MIS and conducting comparative studies on cost savings.
• SPOC for business travel and hotel arrangements for management and employees.
• Conducting weekly audits/checks to ensure good ambience/maintenance of the vehicle.
• SPOC for all Incoming & Outgoing Couriers.
• Having control over the housekeeping & Security to enable smooth and effective services.
• Responsible for all staff deduction ( i.e., Food Deduction & Mobile Deduction etc)
• Handling Petty cash management.
• Moral Support for all regular work ( i.e., CCTV Control, Bio Matrix Access, EPBEX Support, Fire Extinguisher, Raw Water, Drinking Water Support, Staff Food, Snacks, Tea & Coffee Service)
• Having smooth relationship with all vendors & Co-ordination for on time payment.
• Responsible for all assets movement in all sites.
Tenure: Nov' 2008 - Dec' 2011 (Under the payroll of International Travel House Ltd)
Designation: Implant Executive (Internal Office Admin Support/Travel Desk)
• Preparation of Annual Budget for Admin department by consolidating and tracking the total expenditure.
• Responsible for requisition and maintenance of office equipment including furniture and fixture, telephone system, keys etc.
• Responsible for printing of office stationeries, including envelopes, letter head, name cards etc.
• Communicate with internal and external parties on matters related to administration/office management activities.
• Efficient in independently handing all formalities related to corporate, also adhering to company Admin/Travel policy.
• Maintaining MIS and conducting comparative studies on cost savings.
• Segregate & submit total bill summary to finance for billing process with necessary approvals and process timely payments.
• Proficient in coordinating with vendors, client servicing, preparation of reports and trimming costs.
• Keep the track of the tour schedule and staff business travel coordination.
• SPOC for business travel and hotel arrangements for management and employees.
• Responsible for Hotel Booking, airport transfers and Car Hires for PAN India operations
• End to End solutions for new requirements as well as query management across all locations.
• Communicate and provide information by relevant methods internally and externally to assist and enable smooth and effective services.
• Approve decisions, requests, expenditure and recommendations on behalf of Senior Management's absence, according as per agreed guidelines and policies.
• Obtaining consistent feedback from the guests and improvising the services by training drivers on importance of hospitality, punctuality and discipline.
• Conducting weekly audits/checks to ensure good ambience/maintenance of the vehicle.
• Ensuring and maintaining great rapport with All Staff, Guests & Expats by providing consistent and satisfied service at any time of the day.
Hotel Accord Metropolitan, Chennai.
Being the premier business hotel in Chennai, The Accord Metropolitan Hotel Chennai has 162 well-appointed rooms with superior business facilities and devoted attention to all the needs for luxurious accommodation in Chennai. The room and suite interiors are aesthetically done with classic furnishings. The Accord Metropolitan is a truly one of its kind business hotels in Chennai.
Tenure: May' 2006 - May' 2008.
Designation: Guest Relations Executive.
• Performing the task of responding to the queries/request of guests and client's.
• Handling the responsibilities of managing guest relation activities of the organization.
• Review current arrivals list and are familiar with it on a daily basis.
• Planning for unexpected arrivals and maintain an active presence in the hotel lobby.
• Attend to guests' needs and queries promptly and efficiently.
• Update and help maintain accurate Guest History.
• Promote hotel facilities whenever possible and is familiar with city and local information.
• Handling of guest complaints by referring to the correct personnel and ensuring the prompt action been taken.
• Maintaining the personal information of regular guests and surprise parties on their B'days and anniversaries with attractive gifts.
• Formed the customer satisfaction & core team.
• Handling Foreign Exchange and Guest safety lockers.
• Assigning the responsibilities of handling outbound and inbound calls and transferring the respective calls to the SPOC of the departments.
• Maintaining and monitoring room reservation process.
• Handling Petty Cash Management.
• Adherence to hotel's health, safety and hygiene policy. Preparing reports on daily activities.
Bachelor of Science in Hotel Management & Catering Science - 2006 from Annai College of Arts & Science, India.