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Mohamed Amjad Mohamed Madar Han, Station Agent

Mohamed Amjad Mohamed Madar Han

Station Agent·serco

United Arab Emirates

Bachelor's degree, Advanced Diploma In Marketing Management

Work experience

Total years of experience: 17 years, 9 months

Station Agent

May 2011 - Present

serco

Dubai, United Arab Emirates

May 2011 - Present

• Assisting passengers to purchase travel passes
• Providing a world class customer service.
• Providing solutions for passenger queries regarding the service
• Providing suggestions for a suitable destination considering customers’ expectations
• Managing crowd incase if the need for crowd control arises
• Safety critical radio communication
• Implementing evacuation if the need for evacuation arises as instructed
• Attending for safety critical equipment failures
• Monitoring activities in the work environment
Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Executive Sales and Marketing

December 2009 - April 2011

Regional Groupage Services Private Limited

Sri Lanka

December 2009 - April 2011

• Identifying potential customer through generating leads and approaching
• Customer care for the sales brought
• Writing agency proposals for overseas agents
• Tackling any problems arising due to errors, omissions & poor customer care
• Preparing tools and documents needed for marketing
Company industry:
Shipping
Job role:
Sales

Executive Sales and Marketing

September 2008 - December 2009

Sea Master Shipping and Logistics Private Limited

Sri Lanka

September 2008 - December 2009

• Identifying potential customer through generating leads and approaching
• Customer care for the sales brought
• Preparing tools and documents needed for marketing
Company industry:
Shipping
Job role:
Sales

Education

National Institute of Business Management

May 2011

May 2011

Bachelor's degree, Advanced Diploma In Marketing Management

Sri Lanka

Diploma Grade

Skills

Marketing Strategy
Expert
Marketing Strategy
Expert
Creativity
Expert
Creativity
Expert
Public Relations
Expert
Public Relations
Expert
Customer Service
Expert
Customer Service
Expert
Writing
Expert
Writing
Expert
leadership
Intermediate
leadership
Intermediate
Shipping and logistics
Intermediate
Shipping and logistics
Intermediate
creative poetry
Expert
creative poetry
Expert
Public Relations
Expert
Public Relations
Expert
Customer Service
Expert
Customer Service
Expert
Writing
Expert
Writing
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Creativity
Expert
Creativity
Expert

Languages

English

Expert

Tamil

Intermediate

Arabic

Beginner

Urdu

Intermediate