universal teller
barclays
مجموع سنوات الخبرة :1 years, 3 أشهر
Universal Teller - Job Standards
Job Standards include: (Note: this is a representative list only - complete list provided with purchase)
KNOWLEDGE OF WORK:
Is completely familiar with organization's service manual, teller training manual and policies
Test scores for service manual, teller training manual are 100%
Knows and follows cash handling procedures (i.e. Reg CC)
Maintains authorized cash (min/max) levels in vault and ATM
Requires limited supervisory assistance to perform accurate work
Knows the computer transaction codes and can perform all authorized transactions
Has a working knowledge of organization philosophy, mission, goals, and service attitude
Knows how to and cross sells organization products and services
Knows correct balancing procedures and can balance without supervisory assistance
QUALITY OF WORK:
Balances daily work 4 out of 5 times per week on first attempt
Correctly enters each teller transaction in computer system, resulting in zero errors
Remains composed in handling multiple problems/jobs
100% accuracy in balancing vault, money orders and travellers cheques
Receives no customer complaints about knowledge, service attitude, or accuracy of work
QUANTITY OF WORK:
Completes all daily, and reoccurring routine tasks in a timely manner
Completes an average of ____ to ___ error free, teller transactions monthly
Takes on additional assignments to be completed during slow traffic periods; completes these
tasks within given time periods
ORAL COMMUNICATION:
Answers phone and in-person customer requests properly and courteously
Relays information in a knowledgeable and professional manner (i.e. proper grammar, etc.)
Ensures message content is clear, concise, and fully un
A- Selling Bank Products & Services
• Sell Bank Products & Services to New customers to maximize Retail market share / profitability.
• Achieve Sales targets.
• Develop opportunities to increase Sales production.
• Provide frequent feed back to Direct Managers on the Target accomplishment, detailed activity report & Sales plan.
B- Quality Service
• Process client requests & files & follow up on work progress.
• Coordinate with concerned departments of the bank to finalize client’s requests & sales process.
• Prepare and review all required reports and KYC forms & ensure all documents are sent accurate & complete.
• Ensure bank Policies & Procedures are followed.
• Receive, handle and resolve customer complaints in a timely manner to maintain & increase customer satisfaction.
C- Maintain Customer Loyalty
• Attend to client’s inquiries & build strong Business Relationship.
• Stay current with all new financial services, promotions, marketing campaigns & competitive edges.
• Aware customers with all Services & facilities available & recommend most suitable for their needs.
account paybal
*HALLIBURTON, (Finance department) ACCOUNT PAYABLE. Summer 2010
*The Egyptian General Petroleum Corporation (HR department) Summer2011
*water polo player in Maadi club & Egyptian national team 1998-2011
Courses and Training
*SHRM ( Essentials of human resources management)
Two Certificates from The American Chamber of Commerce in Egypt" and One From The Society of Human Resources management SHRM - USA
*ICDL Package
*Mastering MS Excel 2007
*Leadership Training presented by Dr. Mohamed Shehab.
Computer Skills
*Microsoft Office 2007
*Computer literacy
*Internet
* Windows XP.
.*Online Research.
SKILLS
*Skills gained (communication, team work, interpersonal, problem solving, etc
*Cogency
*Customer care
*Data capturing
ACTIVITIES AND HOBBIES
* waterpolo is my main sport that i play in maadi club from 13 years ago and i was in the national team of Egypt
*Swimming, traveling (inside & outside), football, waterpolo, reading, face book.
*Interests in politics and general cultures
GRADUATED 2012 University Sadat Academy for management sciences Management of petroleum corporations Grade: Good High School
- Victory College Maadi Cairo, Egypt. Thaneweya amma. Grade; 94% 1991 - 2004