Mohamed Badr Mohamed Ahmed Yamani, automotive HVAC technician

Mohamed Badr Mohamed Ahmed Yamani

automotive HVAC technician

small private business workshop

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, accounting
Expérience
11 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 11 Mois

automotive HVAC technician à small private business workshop
  • Egypte - Le Caire
  • Je travaille ici depuis février 2015

automotive HVAC ( heating, ventilation and air conditioning ) diagnosis, troubleshooting and repair services

Account Advisor or Customer care representative (CSR) in Etisalat UAE smartphone account 101 à Raya CC.
  • Egypte - Le Caire
  • avril 2014 à janvier 2015

Account Advisor or Customer care representative (CSR) in Etisalat UAE smartphone account 101.
Telecommunication, customer service & call center outsourcing.
Raya Contact Center line of business (RCC lob).
Smartphone Technical support advisor
Receiving inbound calls, solving clients' technical issues (technical supporting for I phone Blackberry devices) which they are facing with their smartphone devices and services.
Handling customers' inquiries, regarding the services they have or other offers related.
Solving and escalating customers’ complaints for the right concerned department. Making report for call summary on CRM data base.
Solving and escalating customers’ complaints for the concerned department
Helping and guiding other new colleagues to how to do this work.

Customer Service Representative (CSR) in Mobinil account 110 à Xceed telecomunication
  • Egypte - Le Caire
  • janvier 2013 à octobre 2013

Customer Service Representative (CSR) in Mobinil account 110
Telecommunication, customer service & call center outsourcing.
Xceed Outsource for Mobinil 110 project
Responsible for answer inbound calls to meet customers, inquiries by specified handling rules through company policies.
Providing detailed and general information about product tariffs, rate plane and offers…etc and how to use it.
Troubleshooting process for most common Smartphone devices, USB modem & other products.
Making report for call summary on CRM data base and, solving and escalating customers’ complains for the right technical department.

customer care representative à Egyptian contact center operator. (ECCO call center outsourcing)
  • Egypte - Le Caire
  • décembre 2012 à décembre 2012

trained to be a member of Vodafone 888 customer care team project

Marketing Director for 6th of October city territory in Nile Scan and labs Center Medical services à Nile Scan Center
  • Egypte - Le Caire
  • juillet 2011 à novembre 2011

Marketing Director for 6th of October city territory in Nile Scan and labs Center
Medical services

Marketing and advertising Department official for 6th of October city territory
Marketing promoter, salesman, Advisor, healthcare provider, customer care (follow up patient cases).
Responsible for all territory duties to increasing flow rate through promotion & marketing activities. Providing feedback reports for supervisors and marketing managers. Carry out all process needed for new contracts plus insuring to be activated after agreement, by following up with advertisements.

Pharmacist Assist à public pharmacy
  • Egypte - Le Caire
  • juin 2007 à octobre 2007

sales. health care provider

Éducation

Baccalauréat, accounting
  • à Cairo University , Cairo, Egypt Faculty of commerce
  • septembre 2012

Cairo University , Cairo, Egypt Faculty of commerce Bachelor of Commerce. Major: accounting ( 2012 ) Grade : good

Specialties & Skills

Automotive Sales
Telecommunications
Automotive Aftermarket
Customer Service
Excellent computer skills
communication skills
soft skill
time management oriented
Problem solver
Target oriented
flexibility
Customer oriented

Langues

Anglais
Expert

Formation et Diplômes

TOEFL score 510 (Certificat)
Date de la formation:
December 2013
Valide jusqu'à:
December 2015

Loisirs

  • automotive mechanical engineering