Guest Sevices Executive Front Office
Jumeirah Beach Hotel
مجموع سنوات الخبرة :4 years, 0 أشهر
Complete all individual personalized check ins and check outs & front Desk Cashiering duties.
Completing Registration cards & Follow ups on the guest payments
.
Answering and distributing all Telephonic/Fax or Emails of in-House guest or incoming guests.
Assist Other Hotel Front office operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc) whenever required.
Adhere to applicable policies and step by step produces, particularly pertaining to payments, cash Handling and credit policies.
To be reading to work willing to any assignment given.
Assist the guest in the lobby area, responding to any inquiry form the guest.
Handling guest complaint.
Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
Communicate closely with Accounts about billing and cashiering issues.
Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in.
Carry out the online safe and print back-up reports on a timely basis.
Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy.
Make sure that all arrival guests are served refreshments on arrival. Escort the guest and provide a Room Orientation to every arriving guest following the Jumeirah Hallmarks and luxury standards.
Setting up of rooms as per individual guest profiles with regards to amenities, personal preferences, etc.
Room supervision and inspection as per Housekeeping standards
Handling guest complaints and ensuring efficient resolving of the same.
Responsible for providing a very high level of proactive and unique style of guest service which includes, Front Office, Housekeeping and Concierge.
Responsible for Making reports which includes:
VIP Report
Mystery Shopper Report
Weekly VVIP Report
Repeat Guests Report
GM’s Cocktail Invitation Report
Handle all the guest queries, Special requests, Special occasions of in house guests and make sure all are met according to the jumeirah standards.