Mohamed el adawy

Internal Control Officer at Arab Bank (

• Egypt
• My current job since May 2016

Develop and implement operational and financial controls to achieve business objectives.
• Work closely with Internal Controls, as needed, to investigate and correct operational issues.
• Ensure business operations are in compliance with the Bank policies and best practices.
• Control and Monitor all our Nostro and Vostro accounts with all the bank’s cash in and
outflow on a daily basis.
• Overseas all the operational departments such as back office, inwards outwards and
internal transfers, collections and custody departments all the 45 branches to make sure
that every department working perfectly.
• Prepare daily, weekly and monthly reports of all the pending amounts on our behalf, and
enhance all the departments timing to complete their actions towards any late
commitments.
§ Customer Service Representative / Teleperformance (Jul2015 to Oct2015)
§ Customer Engagement and Interaction.
§ Resolving customer needs and issues.
§ Processes and Systems and ensure service level agreements are met and maintained.
§ Maintaining specific quality.
§ Marketing and PR / View Range (Mar2014 to Jan2015)
§ Planning publicity strategies and campaigns
§ Providing clients with information about new promotional opportunities.
§ Dealing with enquiries from the public, the press, and related organizations.
§ Negotiating contracts with clients to close deals in outdoors marketing sector.
§ Sales executive / MSA’s Career placement center (May2013 to Feb2014)
§ Establishing new business.
§ Organizing sales visits.
§ Aiming to achieve monthly or annual targets.
§ Negotiating contracts and packages for companies and engaging them to join MSA’s
employment fair.