محمد عبد السلام

• Ensuring all content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, point of purchase, mobile, video, print and in-person.
• Supervising writers, editors, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style.
• Upload, edit and maintain data using the Nopcommerce platform.

• Enrich content data for each item and set guidelines (Description, Ingredients, Features, How to use. . . )
• Writing and editing content for online products in both English and Arabic.
• Upload, edit and maintain data using the Magento platform.
• Following the SEO instructions guidelines in data creation and editing.
• Assisting in the development of marketing posts, ads, and other marketing materials.
• Daily review of product content for errors that needs correction.
• Maintain the content data on the e-commerce channels, as per the set guideline
• Assisting with bundles and offers creation.

• Prepare, compile and sort documents for data entry purposes efficiently and accurately.
• Check documents for accuracy and verify data with necessary corrections where necessary.
• Obtain further information for incomplete documents to comply with the policies and procedures.
• Update data and delete unnecessary files and maintain records to ensure accuracy.
• Combine and rearrange data from source documents where required.
• Enter and update data from source documents into computer database, update files and forms to the ecommerce portal which also includes edits and content removal/updating.
• Record information into the required electronic format, scan documents into document management systems or databases.
• Store & update completed documents in designated locations to ensure easy retrieval of these documents.
• Maintain logbooks or records of activities and tasks to ensure efficiency.
• Respond to requests for information and access relevant files & print information when required.
• Comply with data integrity and security policies & procedures.
• 90% of a typical work week will be spent doing data entry in 15-30+ Microsoft Excel spreadsheets which includes the editing of existing data and the adding of new data.
• Perform other duties as directed by the direct manager.
Develop a content strategy aligned with short-term and long-term marketing targets
• Collaborate with marketing and design teams to plan and develop site content, style and layout
• Create and publish engaging content
• Edit, proofread and improve writers’ posts
• Liaise with content writers to ensure brand consistency
• Optimize content according to SEO
• Use content management systems to analyze website traffic and users engagement metrics
• Manage content distribution to online channels and social media platforms to increase web traffic
• Ensure compliance with the law (e.g. copyright and data protection)

• Respond to customer inquiries via several channels (Chat, Email, and Telephone) and resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Work closely with the service providers to schedule orders and resolve any service or order issues.
• Assists the Supervisor in preparing service reports by collecting and analysing customer information.
• Ensuring all orders are picked up and delivered complete and on time.
• Maintain all System generated orders. Responsible for the daily updating of orders relating to the Status, pick up dates, Delivery Dates, Cancel Dates, and Routing.
• Communicate and provide order status directly to customers.
• Add value for customers by building relationships and trust through customer interactions, and soliciting customer feedback to improve service.

• Obtains client information by answering telephone calls, interviewing clients, verifying information.
• Solve customer problems and requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

• Monitor daily bookings and ensure assigned rooms are prepared before check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Ensure special guests, like disabled people, the elderly, children and VIPs, receive personalized services.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Promote all hotel amenities, conveniences and programs offered.
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
• Appraise team’s performance and produce regular reports.
• Liaise with Housekeepers and other departments to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress.
• Analyze customer feedback from hotel guestbooks and online reviews and suggest ways to improve ratings.

• Provide accurate, appropriate, and immediate responses to all guests’ requests.
• Check the status of the room trouble.
• Checking foresting per day / per month.
• Make MIS revenue event (meeting, room / per month).
• Make LEC for event meetings (NGO, government, agent, company).
• Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival till departure.

• Meets with guests and provides outstanding customer service to all of them
• Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
• Supports the marketing and sales department with administrative tasks.
• Maintains inventory and stock of supplies, brochures, and collateral for concierge desks.
• Provides pre-arrival support for guests arriving on packages.
• Facilitates correspondence with guests.
• Acts as the site liaison for the services and sales centre.
• Works collaboratively with any resort associates and resources.

• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to all guest questions and requests.
• Answer and forward phone calls.
• Manage guest bookings and reservations.
• Keep a tidy and orderly workspace.
• Assist with administrative and clerical tasks as needed.