sales executive
Asak Group
Total des années d'expérience :14 years, 2 Mois
Managed a large bookstore of business of IBN AL QAYYIM. The total zone equated 45% of total store sales.
Grew the book store business in sales and active customers by 40% first year as a sales manager 15% consistently every year after.
Manager for the store outdoor support associates. Acting sales leader for additional sales representatives for the IBN AL QAYYIM Books store Department Coached, trained, mentored staff.
Experience in POS systems, CRM, Sales management systems. Logging customer interactions, scheduling, and reminders.
Identified prospective customers. Created sales contacts on and off-premises using cold call methods, social media, and following leads of existing clients.
Negotiated pricing, terms of services, and agreements. Quoting orders, bids, and managed inventories products.
Experienced in implementation, identifying customer's needs and creating solutions. Point of access inventory, customer layouts, and suggested services to improve productions and customer efficiency.
je veille à la cohérence générale, en liaison avec les responsables des autres fonctions (documentation, rédaction, quantification/objectivation des données, conception de site web). Cela ne veut pas dire qu’il doit tout faire ou au contraire rien, mais qu’il est le chef d’orchestre du groupe dont il assure l’animation. Le coordinateur propose une répartition des différentes tâches à accomplir (entretien, lecture, rédaction, etc.) et fixe un calendrier de travail. Chaque membre du groupe facilite l’action du coordinateur en coopérant en étroitement avec lui
Answer numerous calls in a high-volume call center environment. Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
Contributed to the company’s highest quarterly customer satisfaction rate of 92 percent. Consistently earned an “above average” or “excellent” on-call quality evaluations.
Train and assist entry-level customer service officers by helping them improve listening skills, communication, and multitasking abilities.
Helped holders of insurance policies resolve their concerns in a timely and professional fashion.
Used computers to retrieve policyholder information while maintaining proper phone and customer service etiquette.
Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.
Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Helped the company attain the highest customer service ratings (as determined by external auditors)—earned 80% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Utilized Siebel software for data entry of customer service information for accuracy and quality control
Quickly and effectively solved customer challenges to include following up to ensure remediation.
I have a BA in English literature and language.
After finishing 4 years in secondary school you have to pass the national exam