Customer Service Head
( CIB ) COMMERCIAL INTERNATIONAL BANK
مجموع سنوات الخبرة :15 years, 10 أشهر
Responsibilities include:
Attract new customers to increase CIB market share.
Participate in achieving the assigned targets and business plan.
Implement the department workflow to maximize efficiency and quality.
Solve customer Problems immediately.
Raise the unsolved customer complaint to the branch head or deputy branch head for necessary action.
Set priorities to subordinate, distribute workload, set time frame for implementation & follow up on performance.
Prepare the necessary data needed for measuring business performance and plan for enhancement.
Check and sign all registers to document review and follow up.
Customer internal and external issues and problems Handles
Opening accounts, issuing Debit cards, Credit cards, Checkbook & Termination of them.
Sell all bank product for the customer within approved procedures regulation (Opening Accounts, Credit Cards, Personal loans, Auto Loan, Mortgage, TD’s, C D’s& Over draft line).
Follow up Past due, Credit Card arrears & over draft lines renewal.
Preparing required reports & proofs.
Get customers feedback about bank service and products and submit to the customer service head.
Introduce superior quality service and solving customers’ problems immediately.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health & safety procedures.