Customer Assistant
Tesco
Total des années d'expérience :16 years, 11 Mois
Maintain excellent store standards.
Achieve customer service target levels.
Deal with customers in a friendly and positive manner.
Ensure compliance with food safety standards.
Deal with disputes and customer complaints in a constructive and positive way.
Detect and prevent shop lifters.
Carry out duties of a checkout assistant where applicable.
Issue exchange and refunds brought to the CS desk.
To set and implement the agreed standards of service at all times.
To supervise the running of the restaurant on a regular basis.
To carry out frequent departmental checks of the Restaurant.
To remain customer focused at all times and ensure the team place customer satisfaction as their top priority.
To set and achieve departmental objectives in conjunction with the business plan.
To ensure that all equipment in the Department is used correctly, maintained and cleaned properly, and that staff are appropriately trained.
To control and organise staffing levels in accordance with business requirements, appointing contract and casual staff, as appropriate.
To deal initially with problem areas that may arise in the department.
To motivate and encourage staff to achieve maximum productivity.
To take immediate action regarding any infringements of Health & Safety, Fire Regulations and Food Hygiene Legislation.
To carry out regular stock checks of all items and keep accurate records.
Resolve customer complaints about food quality or service.
Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
Check quality of deliveries of fresh food and baked goods.
Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
Select or create successful menu items based on many considerations, and assign prices based on cost analysis.
Recruit, hire, and oversee training for staff.
Schedule work hours for servers and kitchen staff.
Monitor food preparation and methods.
Results Dissertation - 50/100 Ethics & Governance - 56/100 Marketing Management & Strategy - 56/100 Buyer Behavior & Integrated Marketing Communications - 63/100 Strategic Management & Leadership - 60/100 Culture & Organisations - 64/100
Passed GCE O/Ls