L1 & L2 Infra Support
Computer Network Systems
مجموع سنوات الخبرة :14 years, 2 أشهر
Experienced in Servers, Storage, Firewall, LAN, WAN, and WIFI, security, application
support administration, and performance monitoring and troubleshooting in a corporate
environment
* Good knowledge in the AD, DNS, DHCP, SQL Server, and SQL Clustering
* Experienced in installation, configuration and troubleshooting of Microsoft Windows
Operating System and Application Software
* Installation, configuration, and troubleshooting of ANTIVIRUS software such as SEPM,
Malwarebytes, ESET and Virus removal tools
* Creating policies on Symantec management console as per the department usage like
blocking USB, Application Control, Intrusion Prevention systems.
* Installation, configuration, and troubleshooting of Peripherals, Backup Solutions (such as
Veritas and Symantec Backup Exec) and Communication Devices
* Troubleshooting the HP Blade system, HP ProLiant DL380 G5/ ML370 SERVERS, and
DELL Server
* Handling the Storage Devices such as HP MSA
* Perform data backups and disaster recovery operations
* Configuration and Managing the SonicWALL Firewall
* Creating policies on firewall like websites blocking, and for application control
* Good knowledge of Remote access VPN and site to site VPN
* Installing and configuring Hospital operational application (HIS) such as SAGE ACCPAC
etc.
* Handling and resolving all kind of issues about HIS.
* Supports and coordinates the installation of server and desktop technology for new
projects. Participates as needed, in division/facility technical implementation projects
* Installation and Configuration of Network printers and Scanners
* Troubleshooting client -end mail software like MS-OUTLOOK
* Installation, configuration, and troubleshooting of all Desktop and Laptops
* Configuring Wireless Cisco Routers and implementing LAN connections.
* Implementing and Troubleshooting LAN / WAN Connections
* Configuring wired and wireless.
* Upgrading hardware firmware for Router, Switches, Server, Desktop, Laptop,
ADSL/Broadband Routers, and Firewall
* Installing/Configuring and Troubleshoot Hospital software such as Sage Accpac, Real VNC,
Paxera Viewer, GoToMeeting, SMS Services etc.
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* Quickly arrange repair for hardware on occasion of hardware failure.
* Basic knowledge in SQL
* Supporting an application for HIS
* Create users in Sage Accpac, assigning rights to users as per their requirements, creating
billing codes, Maintaining Paxera Systems, SMS Services, etc.…
* Supporting all kind of issues related to HIS
* Responsible for maintaining the entire network and LAN Devices
* Responsible for Server 2003 Configuration and Maintenance
* Configuring and Managing Remote Desktop and Remote Assistance
* Implemented, configured and managing Firewall
* Implemented, configured, and managing the Backup device.
* Managing print servers
* Creating and managing users-Active Directory
* Solving end-user problems via Telephone, mail and on-site.
* Maintaining, following, and updating inventory for the department.
* Updating Anti-virus patches for server and clients.
* Troubleshoot hardware and software for both server and clients.
* Configuring and Managing Trend Micro Antivirus installation, Creation of Repositories and
deployment of client agent to Workstations, Active Directory integration
Responsible for maintaining LAN based Network on Windows 2003 Server and Win XP
professional clients.
* Installed and configured ADS (Active Directory Services) in Windows 2003 server
environment.
* Responsible for maintaining the entire network and LAN Devices
* Configure IP ADDRESSING & ACCESS LIST.
* Responsible for Server 2003 Configuration and Maintenance
* Configuring DNS, DHCP
* Administrating Active Directories and Exchange 2003
* Securing files and folders using shared folder permission, NTFS permissions, and effective
permission
* Configuring and maintaining public folders.
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* Public folders & mail rights and mailbox maintenance
* Configuring and Managing File Systems, Volumes and Disk drives
* Configuring and Managing Remote Desktop and Remote Assistance
* Managing and accessing the shared folder, files, and printers
* Implementing Managing and maintain IP Address using DHCP
* Troubleshooting and maintenance of LAN and WAN network
* Configuring DNS & DHCP
Courses: Sage300 ERP Health Information Systems (HIS)
Courses: CERTIFICATIONS & TRAINING Certifications: Microsoft Certified System Engineer (MCP ID#6435008)
Bachelor of computer applications