Orange Telecom Group
Total years of experience :27 years, 9 Months
The primary objective is to help the Channel to achieve its goals by
achieving Sales targets, maintaining quality levels and applying Orange
retail standards keeping an eye on the customers touch points and insight
into regular analysis so the store can control, organize, and plan more
effectively and efficiently.
Implement Orange retail business plan through managing the store staff in
order to achieve the quantitative and qualitative company objectives.
Achieve monthly total sales quota from devices, products & service
Responsible for operational and administrative management of the store
including store security, stock level and keeping neat & tidy area of
operation.
Maintain and enhance the store standards by applying the merchandising
guidelines, ensure standardize of store look and manage store cleanliness.
Analyzes daily business performance within the store.
Lead, develop and train sales team capable of and motivated to achieve the
retail channel objectives. Monitor, coach and provide feedback to sales staff
to enable them to enhance their performance.
Monitor store standards and consistencies in the region in terms of quality
Develop and implement policies and procedures that consistently support
excellent customer care.
Promote the concept of delighting the customer to responsible team to
ensure excellent standards of customer satisfaction
Elevated team performance with expert training and mentoring of new
associates.
Maximized quality and productivity with thorough training and consistent
monitoring of team performance.
Avoided administrative errors, keeping impeccable records and accurately
processing paperwork.
Improved team performance by training employees in new techniques and
monitoring daily activities.
Maintained consistent and fair environment for all team members with
equitable rule enforcement.
Leading team of 6 employees & monitor their performance.
Coach my team according to Orange standards.
Providing necessary information and assistance to my team & customers.
Coordinating with other departments for solving customer complaints.
Thanaweya Amma – Science Section St. George School