Technical project Manager
Worx Outsourcing
Total years of experience :9 years, 3 Months
IT Project Management Coordinator (I-Sourcing for Network & information Technology) organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the IT infrastructure activity is carried out in an efficient manner Manage the IT services desk / Technician staff with all their daily operations and be able to give guidance when necessary to complete what is missing in their technical experience. ensure that all projects are delivered on-time, within scope and within budget ensure resource availability and allocation develop a detailed project plan to track progress manage the relationship with the client and all stakeholders establish and maintain relationships with third parties/vendors & Suppliers implement approved department policies, processes, procedures, and subordinates and monitor their adherence so that work is carried out in a controlled manner. keep IT assets tracked & up to date. provides monitoring and reports of the operational status of network environment review and update all IT related documentation (H/W, S/W inventories, network diagrams (physical, logical), vendors list, server configurations, IPs, Ports, …) IT Outsourced Managed Projects Wasla Outsourcing (IT outsource)
Troubleshooting Local Network problems. Designing new network solutions. Configure Routers, access points, Switches Recording all queries and making notes on logging software. Monitoring all connections & interconnection with Solar winds Testing and delivering the service to the customers Manage the installation process till the service delivery Follow the escalation process with Dep. Dealing inside and outside company efficiently and effectively Following with concerned departments for the prerequisites and work permits Resolving assigned incidents within pre-agreed timescales. Handling all Issues for the VIP accounts. Handling difficult and aggressive customers in a professional manner. Building relationships with customers. Report all required information to the upper management