Enterprise GSC IP Datacom Team Leader
Huawei
Total years of experience :15 years, 5 Months
• Maintaining and improving the team's KPI in addition to supervise all team members.
• Mentoring and training the new team members in addition to do interviews for new candidates.
• Supporting Huawei enterprise customers remotely and onsite if needed.
Achievements:
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• Team's KPI was enhance a lot and we are currently reaching our monthly targets with continuous improvements.
• Were able to be triple Huawei HCIP certified for the Datacom products in short period and currently preparing for HCIE R&S… My name was published in the department wall of honor for my accomplishments and honored to be Datacom team star for 2019.
• Winning the first place in Huawei H2 worldwide competition for Datacom team (NOV 2019).
• Shared more than 60 Articles on Huawei knowledge base and 70 technical post on Huawei Forum.
• Participated in correcting and enhancing several Huawei documentations by my feedbacks and communication with the documentation team. (More than 120 Feedback) and announce by HQ to be Documentation star for 2019.
• Reported some critical bugs that could affect business and appreciated by product teams.
• Winning the first place in Huawei H1 worldwide competition for Datacom team (May 2020).
• Supporting Huawei enterprise customers in Middle East, Africa and Pakistan region to solve network, security and wireless problems by troubleshooting, finding the root cause and solution.
• Supporting the customers remotely and onsite inside and outside Egypt.
• Assign to projects for migrating, maintaining planning and implementing enterprise networks.
• Handling customers from different nationalities and mindsets to solve their technical issues professionally.
Achievements:
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• Since joined Huawei, I was able to get the best performance and KPI in the team until now and got a lot of customer’s thanks mails without receive any complain.
• Made effective and recognized contributions in Huawei forum and knowledge base.
• Won several prizes such as the whiteboard explanation star and best shared case on knowledgebase and in forum.
• Recommended by my team leaders and manager to handle the strategic and important customers issues due to my effectiveness.
• Member of Huawei Product Documentation Advisory Committee which allow me to participate in the documentation editing and enhancing …Due to my contributions, My story were published on Huawei PDAC website: http://support.huawei.com/onlinetoolsweb/committee/index_Documentation_Stories.html
• Supported number of projects on site in Egypt such as HDB bank IPSEC / TEDATA Routers configuration / MOD security issues … Gained customer and local office satisfaction.
• Recommended by my team leaders and manager to be responsible for training and mentoring number of students on the Huawei ICT Internship 2019 and become the best mentor in the internship.
• Appreciated and honored by Huawei HQ and Enterprise Egypt TAC manager for supporting my team in critical times even I was not on duty.
• Star of the Network team several time and get highest performance and self-resolve rate every month.
• Achieved a lot of Honor medals on Huawei forums due to my contributions and win best shared cases.
* Participated in establishing the company’s call center with my colleagues in 2010, which offers various services to the company’s clients all over Alexandria. In 2016, we became the company’s back office that collaborates with Exceed Egypt Company to offer unified services for all Electricity companies’ clients in Egypt.
* Supporting an IT infrastructure of about 90 employees. Responsible for the stability of the company’s back office computer network, Servers, Domain, VPN, internet connections, workstations (H/w and S/W) and Avaya (IP phones/Central).
* Managing windows server 2008/2012 (DHCP - DNS - Users and group accounts - Group policy - Back up).
* Ensure that network security and the software upgrades applied and kept up to date.
* Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
* Training the back office’s employees
Responsible for various IT tasks in the department of results and exams such as the maintenance of the workstations(Hardware, Software) and the department’s network.
-1 Million Arab coders- Mohammed bin Rashid al Maktoum's initiative. [Full stack web developing Track]
- Cisco Global Cybersecurity Scholarship – By Cisco with mentoring from Fast lane USA.
- Microsoft Private Cloud – Diploma from the Egyptian ministry of communications and information technology (MCIT).
2003-2008 Faculty of Engineering (Alexandria University) Electrical Engineering Department (Communications & Electronics) B.Sc. Electrical Engineering (Communications & Electronics), June 2008 4th year Grade: Very good Graduation Overall Grade: Good Graduation Project: Coding technology (speech enhancement - audio and speech coding -). Project Grade: Excellent
