Senior Operations Representative
Concentrix - India
Total des années d'expérience :4 years, 8 Mois
Technical support - Lenovo
• Diagnosis and troubleshoot hardware and software issues related to laptops and desktops.
• Resolve basic network issues.
• Installing and configuring hardware and software on laptops and desktops.
• Following up with client to ensure the problem is resolved and not returned.
• Managing tickets and complete it within SLA.
• Documenting the cases properly and correctly for other agents.
• Rapidly establish a good working relationship with customers and other professionals.
• Analyzes and organizes office operations and procedures such as meeting coordination, information management, filing systems, requisition of supplies and other clerical services.
• Maximizes office productivity through proficient use of appropriate software applications (Excel, Word, PowerPoint)
• Follow procedures for systematic retention, protection, retrieval and disposal of records.
• Acted as a point of contact between executives and internal/external clients.
• Developed and maintained a filing system.
• Answered inbound calls and emails in timely manner.
• Provided administrative and clerical support (mailing, scanning, faxing, copying, filing)
• Answered guests and customers by greeting them in person or on telephone, answered and directed enquiries.
• Worked as Direct Sales Executive of telecom products.
• Sell telecommunications products and services to both individuals and companies.
• Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.
Bcom