Visa administration supervisor
Carlson wagonlit travel
Total des années d'expérience :15 years, 10 Mois
Visa Services
* To communicate the visa process through Visa website.
Safe keeping of passports and travelers’ documents
* To post consulate updates, visa applications and update rate Of exchange on Visa website.
* To effectively utilize the product of CWT Visa website.
* To provide assistance as required during the visa process and follow on visa acquisition.
* To provide the highest level of customer care at all times.
* To check all passports, documents before sending to consulates.
* Production of monthly visa reports.
* To assist in getting appointments with consulates by telephone or intranet.
Colleagues
* Conduct performance review for the visa representatives.
* To maintain a good working relationship with other team members and ensure a good working relationship within Visa Unit.
* To assist other team members whenever necessary.
Administration
* Responsible for feeding visa box financially.
* To cashed every voucher to pay for the consulate.
* To ensure orders as closed.
* To follow administration procedures according to Company standards.
* To be aware of any problems or risks and identify these immediately to the line Manager, so that corrective action is taken.
* To ensure that telephones, faxes and emails are responded to within the times set in the Location.
* To insert all data necessary for management reports and accounting functions.
* To maintain security of passwords and confidentiality of Company and Customer information
* Responsible for Cash & visa fees
* Responsible for Handling the cash advance.
* Responsible for all administrative expenses.
* Updating the data on the visa web site.
* Checking & verifying the data of visa web site.
* Handling clients' problems & Following up with client & travel agent.
* Coordinating between the clients & the embassies' requirements
* Responsible for booking the appointments for consulate
* Responsible for applying the visas in the consulates
* Responsible for received the visas from the consulates