data solutions presales/sales executive
Etisalat Egypt
Total des années d'expérience :14 years, 10 Mois
commencing both technical pre sale and sales activities for Etisalat business solutions projects and fixed broadband : such as microwave links, leased line connectivity, GPS, VPN, IP cameras and internet connectivity for all major etisalat corporate partners, banks and customers, acting as account manager for Etisalat data accounts.
: Service and maintenance engineer, maintenance and technical support division MTS, commencing full scale service-installation and maintenance for all IBM servers, system x, z machines mainframes, power servers I, P series. Fulfilling service level agreement (SLA) with IBM customers, Banks and companies, acting as technical account manager (customer engineer).
commencing site visits on fiber optics projects FTTX and outside plant solutions OSP, Making tests using advanced testing equipments OTDR and manage recourses and coordinate with all parties on project with customers, suppliers and company.
Troubleshooting customer's problems, Handle complaints, even when handling unpleasant customers, being proactive with customer queries in terms of follow up and escalation.
B.Sc. degree in electrical engineering, communications and electronics.