mohamed nasar abdul gaffoor

Roles and Responsibilities
 Manage and Administers Windows 2003, 2008, 2012 HP DL Series G5, G6, G7, G8, G9 Servers.
 Server Infrastructure Monitoring by HP SIM, OPManager Application, Eventlog Analyser Application.
 Active Directory Management - Creation of Users, reset passwords, locks / unlocks user accounts.
 McAfee Antivirus EPO Management in HQ and all 7 branches in UAE
 Acronis Server and Workstation Backup & Restoration Management
 Avaya IP-500 Manager, One-X server, IP Phones management.
 QNAP NAS storage server management, Backup and user support across all 7 branches in UAE
 Responsible for Synology NAS surveillance station server, CCTV cameras, Biometric Face-station device.
 Handling Salesforce related Motorola Handheld devices Software, OS, Application and Zebra Mobile Printers.
 Administer SOTI MDM Application.
 Configure and support Exchange server 2010, Office365, Google and Yahoo business mail.
 Windows update and patch installation on Windows Server and Clients.
 Creation, Management and Configuration of VMware Virtual Machines, Clone and Templates.
 Provides support regarding Network, System, ERP, Qlik, Laserfiche, Applications, Sonicwall Firewall - VPN, Hardware, and Software, POS related issues.
 Plan, Install, Configure, Test, Maintain, Monitor, and Troubleshoot Servers, end user workstations, MAC, hardware, software, MS-Outlook mail, network printers, IP Phones, Aruba WIFI, ATEN IP-KVM, APC Smart UPS.
 Provides end-to-end hands on support for current IT infrastructure, New project implementation and POCs related to server systems and storage covering multiple sites/branches
 Provide Level 1 Training to users and following the company best practice implementation.
 Responsible for Purchasing IT hardware, software, Peripheral equipment, Maintain AMC, coordinating with vendors and IT Asset management through Manage Engine Servicedesk application.
 Responsible for providing first level technical support to end-users to ensure business continuity in accordance with SLA and ITIL standards.
 Conduct Technical training & familiarization session for the optimal usage of applications, software and IT Network infrastructure as well as provide advice on software and hardware upgrades.
 Preparation of Technical documentation, Training materials, Project Scope, IT Reports & Checklists as per Company standard & submitting to IT department Head.

 Maintain and monitor HP G5, G6 Servers.
 Used Remedy Help Desk ticketing tool to create, update and modify service request and incident tickets.
 Install and support all kind of Simulators, Custom built servers, Hardware, Applications, and Software.
 Managing Desktops, HW, SW, Network inventory through Manage Engine Desktop Central Software.
 OS, SW, Applications Licensing management and provide recommendations for the upgradation of PCs.
 MS Office 2007, 2010, 2013 installations and support
 Office 365 installation and user administration.
 Symantec endpoint protection Antivirus server & client install, update and management.
 Troubleshoot issues related to Network printers, LAN/WAN, IP-Conflict, Patch panel Crimping, Wireless internet and remotely using Remote Desktop Connections and Team Viewer.
 Install, configure, backup and restore data in IP-BIO Attendance Management system.
 Performed Acronis, Norton Ghost installations, capturing images and restoration.
 Vendor management for IT peripherals purchase.
 Monitor and maintain CCTV operations, Backup and connections.
 Monitor and maintain Routers, Switches, Firewalls, Fiber Optic connections, Media convertors.
 Day-to-day monitoring of business critical application systems, performance & Resource monitoring, event logs.
 Migration of Windows XP to windows 7, Windows 8.
 Add new H/W & testing. Replacement of faulty IT parts according to warranty requirements.

Roles and Responsibilities
 Installing and troubleshooting Windows server 2003/2008, LAWSON ERP M3, Applications like DRS (Dates Receiving System), FMS (Farmers Movement System), SQL server database, Crystal reports and other software.
 Coordinate with IT - Helpdesk team to solve end users Hardware, Software, windows client OS, Applications issues.
 Responsible for providing first level technical support to end-users to ensure business continuity in accordance with SLA and ITIL standards.
 Assembling a PC, Installing OS and Applications, Software, Configuring IP address and joining to a domain.
 MS Office 2003, 2007, 2010 installations and support
 Trend Micro office Scan Antivirus server & client install, update and management.

Roles and Responsibilities
 Installing, Configuring & administering Windows 2003 /2008 Domain Controllers & clients as windows XP, Vista, 7.
 Creating and managing Active Directory resources such as user AD account, Groups, OUs, Shared folders, shared printers, providing permissions to shared folders for users.
 Deploy Symantec Endpoint Protection antivirus to secure the network from virus, spyware, malware attacks.
 MS Office 2007 & 2010 support (Word, excel, PowerPoint and MS Outlook).
 Troubleshooting issues related to mails delivery and backup.
 Performed software/hardware installation, testing and troubleshooting end user Laptops and systems
 Setup and configure network printers, IP-Phones, Scanners, MFPs. maintain & replace toners when necessary.
 Monitoring the Network, Optimize System Performance & Tune up utilities
 Troubleshooting system, LAN/WAN, Wireless Internet & network printer related problems.
 Communicate and coordinating with vendors for hardware and software replacements.

 Provide First level support to AMC Customers related to IT Hardware, Software, Purchase and delivery.
 Providing technical support over the phone for users.