Clinical Support Engineer
Med-el
Total des années d'expérience :12 years, 6 Mois
• Support the distributor(s) in the responsible region in clinical/ technical matters or promotional events.
• Act as a reference point for all clinical technical inquiries arising from the distributor staff and provide guidance
• Support hearing centers and similar institutions in understanding and applying Med-el recommendations with regard to a successful treatment of patients at all stages required to obtain the best possible outcomes with Med-el products.
• Provide on-site support and training for intra-operative measurement, such as impedance, NRT, Advanced NRT measurements, integrity tests, MAPing and any other required technical support in connection with Med-el products
• Support clinics to start new implantable hearing solutions programs by using well established models from experienced clinics.
• Continuously provide guidance to distributor staff, clinic personnel and other relevant stakeholders on how to communicate information to end-users and other third parties about Med-el implants and future products.
• Support the CIBM with regards to:
• Increasing the awareness of the product lines.
• Supporting the development of a recipient-advocate network.
• Organizing SPOT sessions and Patient Awareness days with CI accounts and speech rehabilitation centers.
• Develop and maintain a good knowledge of the health care system(s) in the territory of responsibility.
• Ensure Cochlear Implant patients have access to a speech processor replacement through a direct exchange program by implementing adequate demand planning and product tracking with implanting centers.
• Identify and support clinical trials opportunities, to arrange cooperation on selected research topics where possible. Work within existing processes for clinical trials and international cooperation, considering local or regional regulations
.
*Qualifying new prospects and bringing in new business to increase
customer base and sales/profits.
* Coordinating efforts, plans and feedback with all management.
*Marinating detailed knowledge of the company’s products or services
and customer needs.
* Resolves customer requests, questions and complaints frequently
requiring analysis of situations to determine best use of resources.
* Works on Tenders and Quotation requests.
* Maintains records, prepares reports and performs work processing
assignments and related clerical duties.
* Serves as a liaison between the customer and various departments.
Supervise maintenance contracts with agencies.
* Provide preventive maintenance for Operating Room and Imaging
equipment.
Trainings & Certifications
Community Health Volunteering ( MOH )
• Ministry Of Health of Saudi Arabia Facing The fallout