head waiter/senior waiter
Mitts and Trays
Total des années d'expérience :5 years, 7 Mois
Created restaurant procedures for manuals and training
Maintained administrative functions - inventory, employee attendance and counseling,
Was successful in attaining budget expectations; sales exceeded projected budget by 5%
Brought new items into the outlets in order to increase sales
Resolved guest concerns and complaints in order to maintain a positive atmosphere
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Communicate with customers to resolve complaints or ensure satisfaction.
Collect payments from customers.
Process customer bills or payments.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Communicate dining or order details to kitchen personnel.
Take customer orders.
Prepare checks that itemize and total meal costs and sales taxes.
Process customer bills or payments.
Take orders from patrons for food or beverages.
Take customer orders.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Enforce rules or regulations.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Serve food or beverages.
Cook foods.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Present food or beverage information or menus to customers.
Clean tables or counters after patrons have finished dining.
Clean food service areas.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Prepare hot or cold beverages.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Arrange tables or dining areas.
Inform customers of daily specials.
Present food or beverage information or menus to customers.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Arrange tables or dining areas.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Present food or beverage information or menus to customers.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Stock serving stations or dining areas with food or supplies.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Collect dirty dishes or other tableware.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Schedule dining reservations.
Assist customers with seating arrangements.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Clean food preparation areas, facilities, or equipment.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Serve food or beverages.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Prepare foods for cooking or serving.
Prepare hot or cold beverages.
Escort customers to their tables.
Assist customers with seating arrangements.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Stock serving stations or dining areas with food or supplies.
Garnish and decorate dishes in preparation for serving.
Add garnishes to food.
Describe and recommend wines to customers.
Present food or beverage information or menus to customers.
Provide guests with information about local areas, including giving directions.
Provide customers with general information or assistance.
Customer Service Skills: The customer is always right. You will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have.
Flexibility: You might have to work long hours, nights or weekends.
Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.