International Aducation Adviser
Kaplan International Colleges
Total years of experience :17 years, 4 Months
• Selling products through answering inbound calls and making outbound calls to follow up on enquiries and quotes
• Contacting every lead to maximize sales opportunities and progressing each lead to ensure up sell and cross sell opportunities through phone, email and Live chat
• Building strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledge
• Completing all required administration and recording of sales through CRM system and other business systems
• Building strong relationships with team members and providing flexible and prompt support at all times
• Providing prompt and courteous resolution for any issues
Kaplan International Colleges London, United Kingdom
International Education Adviser January2012-March 2012
• Selling products through answering inbound calls and making outbound calls to follow up on enquiries and quotes
• Contacting every lead to maximize sales opportunities and progressing each lead to ensure up sell and cross sell opportunities through phone, email and Live chat
• Building strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledge
• Completing all required administration and recording of sales through CRM system and other business systems
• Building strong relationships with team members and providing flexible and prompt support at all times
• Providing prompt and courteous resolution for any issues
Marcus Evans London, United Kingdom
Corporate International Sales Executive/Account Manager JUNE2011- DECEMBER 2012
• Approaching senior-level directors of large national and international companies, selling them the opportunity to take their top-level clients to any number of prestigious sport events, Corporate Hospitality Event, and motivational days
• Maintained existing sales accounts in order to cross-sell or up-sale key accounts
• Retain accounts through the development of strong relationships with key decision makers
• Worked closely with the sales director to prospect, pitch & close new business
• Developed excellent research skills (all leads were obtained independent of the company)
• High Level Customer Service and Customer satisfaction.
Knox Robinson Publishing London, United Kingdom
Sales and Marketing Executive (PART TIME) FEBRUARY 2011 - JUNE 2011
• Worked closely with the managing director of this start-up independent publishing house (member of the Independent Publishers Guild) to market its first list of books and the launch of the company
• Assisted in designing flyers and meeting with book buyers at Waterstones and Foyles to discuss sales of the new titles
• Helped organise book launches, book signings and other events for the publishing house and its authors
Damas Gate Wholesale London, United Kingdom
Sales Administrator MAY 2010 - FEBRUARY 2011
• Handled daily sales transactions
• Managed day-to-day responsibility of loaders, ensured all bar-code targets were met
• Oversaw the checking and preparation of driver's paperwork and the preparation of the goods for transport
Allianz Bankassurance Cairo, Egypt
Financial Advisor JANUARY 2009 - JANUARY 2010
• Offered and successfully sold financial plans and products. Sold various types of insurance to individuals and/or businesses
• Obtained and provided information when claims were filed
• Developed, nurtured and maintained new and established accounts
• Called policy holders to explain details of plans, terms and conditions
• Calculated customised premiums, provided bespoke insurance programs which covered a variety of risks
• Ensured all clients' requirements were met to their satisfaction by telephone and home visits
360 Real Estate Dubai, United Arab Emirates
Property Consultant MAY 2008 - JANUARY 2009
• Conducted viewings for potential buyers, entrusted with property keys and original documentation (contracts, title deeds, etc)
• Negotiated price with interested buyers
• Assisted potential buyers with obtaining financing
• Attended various property shows, conferences, summits and dinners to secure new investors and portfolio holders seeking to sell their properties
• Entertained potential customers at luxury hotels, restaurants and sporting events
• Kept up-to-date on market research in order to keep abreast of current prices, market stability and trends
• Entrusted by investors to advise on the best time to price and advertise their property with the intention to sell
Safe Way Travel Cairo, Egypt
Sales Manager SEPTEMBER 2006 -MAY 2008
• Prospected sales via the internet and international corporate contacts
• Designed, organised and marketed tour itineraries
• Interacted with numerous nationalities during a time when tourism was booming in Egypt, established long-term relationships that lead to future career success
high institute of social work Cairo, Egypt Bachelor of Arts, Social Studies JUNE 2003