Sales Analyst
AT&T
Total years of experience :12 years, 0 Months
• Responsible for detailed analysis of sales and or performance results, sales commissions, incentives and operations data
• Evaluates and audits sales and Prepare performance data and analysis for regular reports
• Ensuring appropriate KPI’s are in place and that these effectively populate the multi-layered scorecard
• Prepare performance data and analysis for regular reports on organization performance at agreed intervals
• Maintaining quality management processes and documentation for Vendors and prepare the various reports and commentaries as required
• Administrate and develop Microsoft SharePoint site for the organization
• Ensuring Internal and Vendor hierarchy changes are made in timely manner and accurately using Sales Force Management system
• Analyze results, presentations and recommendations for sales and or finance management. Typically uses spreadsheets, systems and dedicated computer programs to gather data for payment calculation or analysis.
• Collaborate and contribute to the development or improvement of systems to effectively track or capture data.
• Develop and maintain complex databases to track and measure key performance measurements.
• Gathers pertinent data to create reports detailing channel planning, performance and customer experience analysis
• Develop forecasting and budgeting analysis in liaison with Finance
• Consult with customers to recommend and sell a variety of AT&T products (Broadband, Video, Analog/Digital Phone and Wireless) and services to meet AT&T customers needs
• Product, Sales and billing specialist and services provisioning
• Make arrangements for the installation, removal or change of telephone service or equipment
• Work to meet revenue goals, service commitments and other deadlines
• Handle customer complaints, discrepancies, requests and inquiries over the phone or in person
• Provide technical support
• Apply critical thinking and problem-solving skills to customer problems
• Product, Sales and billing specialist
• Services provisioning (Data, Video and Digital Phone)
• Managed bilateral business relationships with international, national accounts
• Business development establish new business and managing relationships with the clients
• Negotiated new interconnection agreements (business development, legal, and regulatory)
• Provided voice traffic analysis, forecasts, and least-cost routing (LCR) table implementation for department with $34.5M in annual revenue
• Managed bilateral relationships international, national accounts and billing settlements
• Achieved $8.3M revenue over target by developing new business and managing relationships with the carriers to maximize Quality of Service (QoS) revenue and profit
• Negotiated new interconnection agreements (business development, legal, and regulatory)
• Ensured compliance with new regulatory guidelines and recommendations
• Provided professional handling of all internal enquiries, issues and feedback
• Accounts Included: IDT, Arbinet, Teleglobe, Telenor, Belgacom, Telecom Italia Sparkle, STC, Etisalat, Mobily, Reliance, Bharti AirTel, Thuraya, Q-Tel, Gateway, du
• Provided wireless phone and Broadband internet technical support (CDMA 1x EVDO Network)
• Solved customer problems, customer complaints analysis and prepared daily operations reports
• Supervised and managed a team of 16 to 20 Customer Service Representatives
• Provided up-to-date information and training to the Call Center
• Reduced average service time from 40 to 12 minutes by conducting customer complaint analysis
• Supervised and surveyed of communication sites installation
• Installed and configured CDMA 1x EVDO WLL core network - IN, GOTA, SMS, and MSC
• Installed and configured Oracle 9.2.0 Database on Windows 2003 and Solaris 9 Servers
• Operated, administrated, and maintained Smart CC&B billing system including Migration, Upgrade system backup and restoration.
• Developed application, CDR processing mediation, rating, interconnect with core network charging servers including software testing
• Operated online shopping website and provided content management (update, create, edit pages)
• Administrated and maintained systems network Windows 2003 server
• Diagnose and resolve technical hardware and software issues
• Provide assistance to end user via telephone and e-mail ticketing system.
• Provided Helpdesk support
Wireless Communication and Mobile Computing, Broadband Networking, Services and Technology, Project Management, Entrepreneurship in IT, Probability for Telecoms Managers, Business Information Networks, and Managerial Accounting
Designing and Managing the Development Enterprise, Elements of Operations research, Engineering Economics, and Engineering Project Management
Computer Programming including C, C++, Java, Oracle and Linux
