branch manager
systel for trading (MOTOROLA) maintainence service.
Total des années d'expérience :18 years, 1 Mois
Applying of cc duties and revising methods .
dealing with governmental required documents and procedures.
over phone customer support ( operating and handling phones and setting items and other issues) .
leading group of customer care representatives and technicians to achieve required work standards.
feedback reports and employees evaluation to management.
training of new cc employees and applying new system plans.
dealing with customer complaints and problems.
applying ISO 9001 standards and follow ups .
financial simplified and activity reports .
participation of company's periodical meetings and new alternatives presentations .
Communicating with clients by phone or face to face.
Dealing with maintenance for motorola mobiles.
Indoor sales for mobiles and accessories.
Reporting to higher management.
Solving customers problems.
Invoices and manual reports preparing.
direct sale for MOTOROLA cellular phones and accessories .
branch inventory control for devices and accessories in branch.
over phone customer sales support ( specification and advantages of each model) and company location and nearest dealer and other .
specified monthly sales reports of each model and progress and fall back reasons.
invoices and receipts preparing and revising and sending to acc department.
front office sales man for chemical instructions compounds and paintings.
invoice making and revising of equivalent cash registry.
stock coordination with stock keeper and delivering customer orders.
bachelor degree from faculty of commerce , ALEXANDRIA university grade : GOOD . YEAR 1997. MAJOR : accounting .