CSR
QTEL
Total des années d'expérience :1 years, 1 Mois
Organization: - QTEL.
Position: - customer service representative, com direct sales officer.
Responsibilities and achievements: -
Knowledge of products
Provide quality customer service on every customer.
Recognizing and managing assertive customer.
Take full responsibility for the dealing with relevant customer
complaints, queries and requests for information for the start to the
End of the process.
Maximizing products sales to reach set targets by probing customer needs.
Promoting the services and products through direct and cross selling to achieve the goals and increase its market share in those products.
Maintain the relationship with the customers and work constantly on improving it, and ensure that service quality exceeds customers’ expectations and fulfils their needs on a level that ensures preserving those customers.
Approach all matters in a non biased and professional manner.
Documentation.
Due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmers as much as Possible.
Computer application processing.
Ensuring that all relevant standards within the customer charter are met.