IT Engineer
Armada Group
Total years of experience :13 years, 6 Months
• Maintain and configure Windows Terminal Server and ERP system for retail shop.
• Diagnose and direct the repair of any system failures.
• Reserving IP address in DHCP for Printers and any other devices.
• Generate problem reports and track their resolution.
• Managing Active directory services such as creating, modifying objects such as users, groups etc.
• Provide an initial point of contact for customer problems, party recoveries and field personnel.
• Troubleshooting the hardware and software issues in Printers & workstations.
• Creates mailboxes to each Department and configure MS-outlook to Client side.
• Building Firewalls as well as Antivirus to block all viruses, Worms and Trojans
• Network Monitoring and Troubleshooting to Network Related Problem
• To maintained LAN, WANs and back-up important data as well as files.
• Generate problem reports and track their resolution.
• Maintaining day to day network environment.
• Performing weekend task in all servers such as clearing saving event logs, Full scanning by Bitdefender Client Antivirus server
• Troubleshooting and managing Exchange server-2007 Mail flow troubleshooter, message tracking, queue viewer, performance monitor, message tracking.
• Monitor network components and applications to ensure uninterrupted service.
• Providing network support for client company through HP NNM network monitoring tool
• Configuring Cisco IP phone in cisco call manager.
• Diagnose and direct the repair of any system failures.
• Reserving IP address in DHCP for Printers and any other devices.
• Generate problem reports and track their resolution.
• Managing Active directory services such as creating, modifying objects such as users, groups etc.
• Provide an initial point of contact for customer problems, third-party recoveries and field personnel.
• Troubleshooting the hardware and software issues in Printers & workstations.
• Creates mailboxes to each Department and configure MS-outlook to Client side.
• Building Firewalls as well as Antivirus to block all viruses, Worms and Trojans
• Network Monitoring and Troubleshooting to Network Related Problem
• To maintained LAN, WANs and back-up important data as well as files.
• Generate problem reports and track their resolution.
• Maintaining day to day network environment.
• Installing and configuring GFI Endpoint Security Protection v4.3
• Checking and Performing WSUS update on weekly basis in all the servers and clients.
• Performing weekend task in all servers such as clearing saving event logs, Full scanning by Kaspersky Antivirus server V6.0
• Troubleshooting and managing Exchange server-2007 Mail flow troubleshooter, message tracking, queue viewer, performance monitor, message tracking.
Responsible for providing the desktop system administration and support to the network.
Interact with the clients to resolve the queries, issues and problems.
Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.
Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN),
resulting in optimum performance and minimum downtime.
Install, configure, administer, and troubleshoot D-link devices, including broadband/wireless (802.11 a/b/b+) routers, access points, wireless network cards, Ethernet cards, and multimedia devices.
Administering & designing LANs, WANs internet/intranet, and voice networks.
Network connectivity troubleshooting, ping, tracert, telnet.
Responsible for communication protocols, configuration, integration & security. Investigating, diagnosing and resolve all network problems.
Maintaining pre-packaged software applications on the LAN. Upgrading and repairing faults on systems, networks & peripheral equipment.