Managing Director مدير اداري
Egyptian marketing consultant & managment
Total years of experience :24 years, 0 Months
Successfully implementing company policy.
Developing strategic plans.
Maintaining a dialogue between shareholders and the board.
Controlling finance.
Building and maintaining an effective management team.
Assuming full accountability for the board for all company operations
account manager Yomaya medical trading oct 2011 till date:
◆ Managing a portfolio of accounts
◆ Using contacts to generate new business
◆ Engaging in project management duties
◆ Delivering presentations
◆ Attending meetings with clients
◆ Maintaining good relationship with clients
Mashreq bank U.A.E
Acting sales & service manager Khaleej/ Khor Duba/alquoz branch Jan 2010 till Aug. 2011
Principle Responsibilities: ◆ Achieve assigned target (Attrition / Cross Sell)
◆ Responsible for acquisition quality & attrition
◆ Establish and build relationship management with all key employers for the branch
◆ Established and build relationship with VIP customers with maximum customer satisfaction.
◆ Achieve set target for acquiring of key individuals for high borrowing relationships
◆ Support and assist branch manager to manage branch operation and service delivery in RBG insure all control, service and productivity requirement are achieved with customer satisfaction.
◆ Full knowledge of retail assets and liability products.
◆ Knowledge of branch bank operations and function.
◆ Strong legal knowledge and marketing skills.
◆ Good communication skills (both verbal and written)
◆ Ability to work with all level of management across the bank.
◆ Drive customer satisfaction by maintaining high service standards: a. Product knowledge across branch staff.
b. Carry out customer's instructions on time
c. Proper complaint handling
d. Monitoring wait time / service time.
e. Branch image & communication materials.
◆ Coaching. (Weekly review & morning huddles) . Proper alignment on leave plans
◆ Ensure adherence to training calendar/RBG Certification program
Senior sales and Service Officer Mashreq bank Jan. 2008 till Dec. 2009 Dubai
Principle Responsibilities: ◆ Achieve assigned target (Volume / Attrition / Cross Sell / Deep Sell) for the branch: a. Assets
b. Liabilities
◆ Nil customer complain, ensure CHAP documentation
◆ Improve service levels as per required standard pertaining to the unit: a. Up-to-date merchandising / communication materials
b. Maintain organized work stations
◆ Maintain customer focus: a. Reduce wait / service time
b. Standard greeting & telephone etiquette
c. Customer friendly approach
Asst. Team leader Osool finance Jul. 2007 - Dec. 2007 Dubai
Principle Responsibilities: ◆ Assist team leader to handle team of 12 sales officers
◆ Leading and support our team to achieve target in their respective territory
a. Action plan
b. Daly report
c. Submission and handling CIC issue
◆ Cross selling bank products
◆ Improve level of product knowledge to reach 100%
Relationship officer personal loan Osool finance
Jan. 2007 to Jun. 2007 Dubai
Principle Responsibilities: ◆ Responsible to sale personal loan to customer but not through traditional way set and waiting for walking customers
◆ Establish contact in target organization and contact field visit to sell our products to individual working in this organization
◆ Investigate and solve customer issue with delivered
◆ Follow instruction respond to management and keep commitment
◆ Calling our existing customer and get referral
◆ Customer satisfaction
Sales officer Osool finance Dubai UAE May. 2006 to Dec. 2006 Dubai
.selling personal loan to customer through targeted organization and field visit
.established contact with target organization and make follow up with them
.resolve customer issue with delivery
Al Swani gulf (esprit, guess, and replay) branch manager: Feb. 2004 to Mar. 2006 Dubai
Responsible for branch target staff, chose models, collection and branch display
Handling customer to insure maximum customer satisfaction
Daly sales report and petty cash
Denial Hitcher Mansura Egypt branch manager
Jan. 2003 to Jan. 2004
.responsible for branch target and staff chose model collection and display
.handling customer with maximum customer satisfaction
. Daly sales report and petty cash
Mobica furniture Kuwait branch manager: Jan. 2000 to Dec. 2002
.responsible for branch and staff
.take order from customer and sends it to factory then delivers it again to customers
.furnished customers' villas after they chose models from our catalogues
.insure maximum customer satisfaction
Academic: ◆ Bachelor of mass media 1995
◆ general high school certificate 1990
