Mohamed Yehia Abdelgawwad

 Admits, transfer or discharge patients to in-patient unit.
 Process physicians writing order in medicom -meditech system.
 Record and arrange in-patient & out-patient referrals.
 Receive and assist patients, visitors and staff.
 Maintains patient files in correct order according to medical records guidelines /JCIA standards.
 Demonstrates cooperation, coordination, and respect among individuals /department in order to provide excellent customer service(internal &external).
 Maintain daily census report on an in-patient unit.
 Perform all work characteristics of the patient relation / interpreter job.
 Considerable knowledge of medical terminology.
 Assist in preparing pre-op patients documentation, including history & physical, consent, anesthesia for surgery before admitting.
 Coordinate with the international patient in booking an appointment with clinics or reserving bed or fix the discharge.
 Documentation & filling all records belongs to the unit.
 Dealing with in/out telephone calls and taking messages.
 Generate patient’s bill before discharge.
 Following with insurance, admission office to get an approval for procedure & updating the insurance office about patient’s status.
 Dealing with photocopy machines .fax, … .
 Provides Arabic-English interpretation/translation, both verbal and written in Orthopedics, surgical and medical units as required.

•. Follow up on customer dues related to sales activities.
• Report as/when required.
• Implement sales plans and programs.
• Representing my company in the best way possible at all times.
• Provide detached, objective, authoritative information and/or advice..
• Handle special projects when assigned.
.Attend calls in a service oriented manner.

 Help the customers to solve their credit card problems
 Update the bank customers with the bank new offers
 Respond on the inquiries regarding the bank loans and credit cards

 stay Arranging transportations to and from the airport in the hotels cars
 Receiving incoming guest and provide guidance about the facility of the hotels
 Provide guidance about all kind of transportation in Dubai and also the general rules of the city e.g. consumption of the alcohol timing, money rating, beaches, etc.
 Arranging phone calls and receiving telecommunication to and from the hotel as per the guest needs or requests.
 Reservations of the restaurant as per the guest request
 Check-in and check-out
 Arranging room-room service and housekeeping
 Request for the newspapers and distribute them to the guest.
 Deal with the guest complain
 Ensure that the guest is having the best service and a pleasant

 Achieve the targets
 Report as/ when required
 Implement sales plans and programs
 Monitor, analyze and report key competitors activities
 Provide detached, objective, authoritative information and/or advice
 Assist in the preparation of budget plans, targets and forecasts
 Maintain a cost-efficient sales operation in my territory
 Handle special projects when assigned