Facilities Project Manager
Emirates Driving Company
مجموع سنوات الخبرة :14 years, 10 أشهر
Company buildings, offices, equipment, training fields & labs corrective and preventative maintenance.
Ensure integrity and safety of all Electrical installations and installation in collaboration with FM staff Contractors and Utility authorities to minimize any downtime and adverse impacts on health and safety, security, company operations and comfort levels of customer and staff.
Effectively manage and carry out regular inspections of planned & unscheduled works (under direction of head of facility and fleet) carried out by company staff, FM Contractors, Subcontractors and external parties.
Fully conversant with the functionality and operations of the company FM system with all business processes and Standard Operating Procedures (SOP’s), service monitoring / audit checklists and reporting requirements.
Fully conversant with the Soft FM Contractors service plans, activity plans and programmes.
Determine strategy and prepare checklists (in consultation with Technical Services Manager) for inspection of Contractors scheduled and unscheduled works including service requests. Ensure at least 10% of planned and unscheduled works are inspected (on a random basis) against the data generated by the FM system.
Proactive in follow up of outstanding service requests and KPI compliance monitoring of FM staff and Contractors.
Proactive in follow up with end users and to investigate and resolve and upgrade service request complaints.
Ensure compliance with company FM Health, Safety, Environment and Security SOP’s and requirements.
Fully conversant with Company Emergency & Business Continuity Plans and Procedures and maintain up to date Emergency contact and growth contact details of all relevant stakeholders including
Facilities Project Manager
• Company buildings, offices, equipment, training fields & labs corrective and preventative maintenance.
• Ensure integrity and safety of all Electrical installations and installation in collaboration with FM staff Contractors and Utility authorities to minimize any downtime and adverse impacts on health and safety, security, company operations and comfort levels of customer and staff.
• Effectively manage and carry out regular inspections of planned & unscheduled works (under direction of head of facility and fleet) carried out by company staff, FM Contractors, Subcontractors and external parties.
• Fully conversant with the functionality and operations of the company FM system with all business processes and Standard Operating Procedures (SOP’s), service monitoring / audit checklists and reporting requirements.
• Fully conversant with the Soft FM Contractors service plans, activity plans and programmes.
• Determine strategy and prepare checklists (in consultation with Technical Services Manager) for inspection of Contractors scheduled and unscheduled works including service requests. Ensure at least 10% of planned and unscheduled works are inspected (on a random basis) against the data generated by the FM system.
• Proactive in follow up of outstanding service requests and KPI compliance monitoring of FM staff and Contractors.
• Proactive in follow up with end users and to investigate and resolve and upgrade service request complaints.
• Ensure compliance with company FM Health, Safety, Environment and Security SOP’s and requirements.
• Fully conversant with Company Emergency & Business Continuity Plans and Procedures and maintain up to date Emergency contact and growth contact details of all relevant stakeholders including Civil Defence and FM Contractors staff.
• Ensures at the commencement of a shift that FM Contractors Managers / Engineers / Supervisors / Technicians are fully informed of outstanding service requests to proactive in managing implementation of all outstanding service requests on a priority basis & in compliance with FM Contractors KPI’s.
• Review & monitor BMS performance and be proactive in investigating BMS alarms, system faults and ensure system maintenance is implemented.
• Communicate effectively with company senior management; department management; in-house staff and FM Contractors to ensure correct protocols and message transmission.
• Lead and ensure that the in-house staff are fully understanding of their responsibilities and deliverables.
• Management of security force, health & safety, property cleanliness and landscape.
• Responsible for special buildings-related projects, upgrades and expansions.
• Overseeing maintenance-related budget, purchases, BOQs, technical analysis and conformity.
• Accountable for various internal & external facilities audits, employees’ technical training & appraisals.
• Controlling and monitoring the process of establishing, documenting, implementing and maintaining the quality management system and continually improve its effectiveness in accordance with the requirements of the International Standard.
• Participating in the preparation of documents for the Fleet and Facilities Section as a part of the company's quality system and follow-up of the various activities in the termination of cases of non-conformity, this emerged during the review and scrutiny.
• Reviewing of quality procedures, work instructions, and forms, and making recommendations on systems and procedures which are reviewed.
• The preparation of plans and methods for monitoring the continued development of quality management.
• Conduct studies and develop continuous improvement plans, and perform other duties assigned to me.
• Checking and Monitoring of :
Management Performance
Evaluation of Compliance
Incident Investigation (H&S)
Risk Assessment
.
Receives & serves customers following companies & manufactures procedures in order to sustain a positive service experience to each customer.
Solves customers complains to keep high level of customer satisfaction.
Up sells added value services to maximize revenue to service center.
Updates customers' information on system for reliable CRM date.
Reviews outstanding repair orders continuously for closing & settlement.
Feeds back ideas/ suggestion to improve customers' service processes & increase revenue.
Advises customer the feasibility of car trade in when repair cost becomes high as to get customers trust & loyalty
Maintain clients accounting details & related tasks using variety accounting systems, such as Peachtree, Maximo, and others.
Prepare management’s sales & weekly marketing reports, and monthly & yearly financial statements.
Prepare monthly suppliers’ purchases payment report, and perform all needed bank follow ups.
Maintain a monthly stock and Talley books in coordination with the company parts storekeeper.
Maintain petty cash books along with the incoming/outgoing expenses.
Maintain customers’ income books, and communicate their due payments & other information.