Salesforce Administrator
Pitney Bowes Software
Total years of experience :20 years, 0 Months
Pitney Bowes, Pune - Salesforce Administrator - July 2015 - Until Now
Role & Responsibilities :
Main areas of expertise are analyzing, developing and testing the Workflow rules, Validation rules, Process builder and other automation tools
Expertise in Analytics - Dashboards and Report creation
Hands on experience with complex business requirements for Sharing rules, page layout settings, Home page layouts, Record Types etc.
Good understanding of Campaigns, forecast, orders, Quotes, Leads, Opportunities, Account and Contacts
Extensively worked with Salesforce in different business requirement with Salesforce Editions
Independently perform complex troubleshooting, root-cause analysis and solution development
Ability to meet deadlines, handle multiple tasks, decision making with strong leadership qualities, flexible in work schedules and possess excellent communication skills to talk to client and customers
Knowledge in Community Partner portals, Data Loader, Reports & Dashboards
Proficiency in updating the User access logins, updating the license as per business requirements
Strong technical background with excellent interpersonal skills and an ability to interact with leaders at all levels
Team player, Motivated, able to grasp things quickly with analytical and problem solving skills
Pitney Bowes, Pune - QA Architect (Scrum Master) - Jan 2013 - June 2015
Role & Responsibilities :
Discuss with Product Owner and understanding various new features during release planning
Organize in Sprint Planning & provide QA estimation for various features /User stories
Managing Daily Scrum and organizing retrospective meetings
Identify software tools and hardware required for testing and help the team
Reviewing Test Scenarios and Test Cases and reviewing team members deliverables
Planning and executing performance tests on the latest release. Work on improvement of team performance.
Identify Automation areas and work with team on getting the tests automated for future releases.
Identify security issues and work with the security team in removing them.
Managing resources and their deliverables. Proactively discuss and provide timely feedback. Setting up KPIs for the team and evaluating them during review process.
Manage within the team, outside of team and improve team collaboration
Manage career path, objective / goal setting, performance review and appraisal process
Implement best practices, tracking and reporting progress
Manage different phases of testing, System, Integration, Performance & hardening.
Provide management with timely status about the release for any risks and business impact. Pre-Production deployment testing of new releases, patches
Work on hot fixes for customers issues and coordinating timely release to Production
Coordinate with different teams like Release, deployment, infrastructure to get the QA setup ready for test.
Toyota Motor Sales (US) -Offshore PM / DM - June 2012 -Jan 2013
Role & Responsibilities: Requirement Gathering & Analysis, Project planning, estimation, resource planning, hardware / software planning, leave planning, hiring and training of resources
Work closely with onsite Project Manager / Delivery Manager in planning, any scope change, plan
changes, risks, issues and coordination between onshore & offshore
Manage first line managers (leads), team of 30+ resources working on various projects
Work closely with offshore team members in tracking daily tasks and resolving any issues
Identifying issues, risks and planning for issue resolution, risk mitigation
Manage career path, objective / goal setting, performance review and appraisal process
Manage retention, improve grey areas within the team, conflict resolution and encourage team spirit
Implemented Scrum methodology, better tracking and progress reporting process
Resource planning, ramp up, ramp down, work with RMG (Resource Mgmt. Group) for any staffing
needs based on project plan. Ownership of offshore delivery and success of project.
Preparing and presenting regular reports on Gross Project Margin (GPM), Project Staffing Index (PSI),
Variance, Status, Risks, Issues and Concerns to higher management
As Test Manager - Test planning, preparing test strategy and high level scenarios for the project.
Reviewing test scenarios and test cases before sending it to clients
Identifying any new business opportunities with the client and suggesting proposal around those
Contribute to pre-sales activities, work on new proposals with clients, responses to RFP's
Attending client orals on proposals and explaining any queries around the RFP
Aptara Corp, Pune - QA Lead - Apr 2010 - Jul 2011
Project Name: Investment Management (FundSuiteArc -ArcFiling N-MFP Product) & Marketing & Naseer Khan
Communications (AOD - Application on Demand & DOD -Document on Demand)
Role & Responsibilities: Discuss with Project Managers and Customer Service Team to understand the business requirement
Manage cross location team working on various projects in fast-pace environment
Prepare test plan and track the progress of each of the project
Review test cases and provide feedback to team members
Deliver the deliverables on time without compromising on Quality
Identify tools that enhance QA productivity and reporting, implement them within the organization
Resource planning, staffing, manage recruitment, training new staff and plan development activates
Develop staff to maximize potential, Monitor staff performance & assist staff with work progress
Evaluate current business processes and systems, suggest various improvements
Plan and implement procedures and systems to maximize operating efficiency
Co-ordinate financial and budget activities for maximum operational efficiency
Facilitate the preparation and analysis of various reports
Help in designing automation frameworks & work along with the automation team
Coordinating Load Testing activities and publishing reports and suggestions
Symantec Corp, Pune - Sr. Application Specialist - May 2006 - Mar 2008
Project Name: Symantec Licensing Applications
Role & Responsibilities: Participate in meetings for freezing requirements along with business analysts
Prepare Test cases and test data as per requirements
Review the test cases and provide feedback/suggestions
Perform functional testing on the application
Participate in release planning, providing QA estimates
Conducting meetings / walk-through with the BA in understanding the requirement
Automate test cases using QTP tool
Take the complete ownership of testing process
Work in release process, sanity testing, spot testing
Attending weekly status meetings and providing QA status and risks to senior management
All test artifacts QA reports were shared with the whole team through SharePoint
Perform Load test on the applications using Load Runner
Help in hiring QA resources, training and getting them on tasks with minimum turnaround time.
Software AG, Pune - QA Engineer - Jun 2004 - Apr 2006
Product Name: ADABAS, Natural, Jadabas, Entire Net-Work, ApplinX
Role & Responsibilities: As Quality engineer Test Design, Test Execution, reporting, performing installation,
Functional, Component, Configuration, Co-existence and Integration testing on different OS, Windows and Solaris.
VAIDS Technologies, Mumbai - QA Engineer - Jun 2002 - Jun 2004
Role & Responsibilities: Responsibility included Test Design, Test execution, regression testing bug & status reporting.
Master of Computer Applications (M.C.A.) Passed with First Division
Bachelor's of Science (Computer Science) Specialized in Computer Science Subjects. Passed with First Division