Customer service representative
Sitel
Total years of experience :1 years, 4 Months
• Provided prompt and courteous service to customers via phone, email, and chat.
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Maintained accurate records of customer interactions, transactions and comments in the database system.
• Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
• Processed orders accurately and efficiently in accordance with company policies.
• Collaborated with other departments to ensure customer satisfaction.