IT SPECIALIST
Bellevue Hotel
Total years of experience :17 years, 2 Months
• Oversaw development and implementation of improvements in accordance needed bylaws and standards.
• Oversaw daily performance of computer systems and immediately responded to security system and backup issues to keep network up and running.
• Oversaw IT department operations.
• Communicated regularly with suppliers concerning data exchange and technology integration.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Motivate and coach employees to meet service, and repair goals.
• Work closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Keep up-to-date with new information technology developments and advancements in the market in order to suggest suitable solutions and advancements at the university and serve users better.
• Evaluate and resolve client computing issues in-person and remotely, and correct routine problems by recommending and assisting with minor repairs to equipment or contact appropriate resources for additional assistance.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
• Manage Desktop Operating System security including security operating system updates, and Antivirus software management.
• Maintain software licensing renewals and regular application updates for various applications and software owned and installed.
• Supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Work closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Supported implementation of warehouse management system software applications to enable staff of tasks.
• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
• Conferred with executives to advice and plan for short-term and long-term IT system upgrade needs.
• Closely collaborated with project members to identify and quickly address problems.
• Coordinated renovation projects, defined scope, and managed milestones.
• Create and modify employee schedules with service levels in mind.
• Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Supported phone, photocopier, fax machine and other physical equipment.
• Installed and managed audiovisual equipment.
• Built, customized and repaired technology based on staff requests.
• Maintained camera and physical security systems.
• Supported implementation of warehouse management system software applications to enable staff of tasks.
• Organized logistics for marketing and proposal strategy meetings.
• Coordinated resources to craft marketing plans for product launches and events.
• Answered general marketing department inquiries by email, phone and mail.
• Researched, gathered and edited proposal materials.
• Planned trade shows and vendor fairs for clients and partners to attend.
• Maintained complete database of files, contacts and project materials.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Worked with vendors to complete orders according to schedule and specifications.
• Assembled and coordinated marketing materials as needed to include printing, binding, shipping and delivery.
• Coordinated creation and deployment of videos, social media posts and other marketing collateral.
• Sourced vendors for services such as video production and materials to complete marketing objectives.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Served as primary point of contact for support relating to owned solutions and products.
• Held several meetings to provide solutions for discovered issues.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Performed root cause analysis of reported issues to decisively discern and enact corrections.
• Maintained response times in compliance with internal policies to support business continuity.
• Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Uploaded new software, rolled out updates and applied patches to PCs and servers upon release to thwart viruses and ransomware threats from penetrating networks.
• Selling products and services to increase the company's revenue by a good percentage beyond monthly targets.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Configured hardware, devices and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Retained existing clients and developed new accounts by extending high quality and efficient support service.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Helped streamline repair processes and update procedures for support action consistency.
• Worked with procurement team on reported errors and bugs on previously released product.
for clearing, transportation and transit, Amman
* Coordinated with management teams to plan, develop, align and execute
strategies that would meet client's vision, mission and purpose.
* Guided implementation of company-wide enterprise security strategy for
network and hardware, disaster recovery, data protection and endpoint.
* Assessed billing automation, accounting and real-time reporting and analytics
capabilities and delivered updates for security purposes.
* Delivered effective integrations of warehouse management system software
applications to centrally manage tasks.
* Communicated regularly with suppliers concerning data exchange and
technology integration.
* Analyzed complex project server issues and worked on large enterprise and
business-critical applications.
* Standardized job tasks and trained junior team members on industry best
practices and standards.
* Led server infrastructure development, quality assurance, and staging and
production systems.
* Made recommendations regarding information technology infrastructure
overhauls.
* Planned and implemented tasks upgrades to system hardware and software,
resulting in improving.
* Designed and evaluated WAN and LAN connectivity technologies.
* Implemented, developed and tested installation and update of file servers,
print servers and application servers.
* Resolved issues and escalated problems with knowledgeable support and
quality service.
* Maintained flexible schedule and responded to after-hours and weekend
emergencies.
* Performed network security design and integration duties.
* Optimized system security and performance with proactive changes.
* Monitored networks and network devices to resolve technical problems
quickly.
* Diagnosed and executed resolution for network and server issues.
* Enhanced availability of infrastructure through enterprise-wide planning,
thorough testing, efficient implementation and comprehensive support.
networking and data security
