Manager
Dubai World Trade Centre
Total des années d'expérience :12 years, 0 Mois
Plan, organise and hosting events for prominent UAE clients including Arab Health, MEDLAB, and Dubai Muscle Show. Ensure all events are well advertised, working closely with PR team to make sure event information and invites are sent in timely manner. Oversee and handle all operational tasks, including budgeting and invoicing as well as liaising and negotiating with vendors. Manage branding and communication and effectively deliver on event objectives. Perform lead generation process for clients, selling to new, and existing exhibitors. Execute market and industry research and monitoring of competitors’ activities.
● Enhanced numerous organisation’s growth through events that effectively communicated business strategy and brand personality.
● Sparked increase in lead generation for the clients that I represented.
● Demonstrated exceptional organisational abilities, superb interpersonal skills, multi-tasking skills, and excellent time-management.
Assessed and identified new opportunities for growth in current and prospective markets for UK’s largest Arabic bread producer, ensuring efficiency of business operations, as well as enabling luxury guest experience. Designed and implemented business plans and A-Z strategy for Caesar Eatery Bar and Restaurant, a popular luxury outlet in Manchester which was frequented by UK footballers, television personalities, and other VIPs. Assessed overall company performance against objectives and coordinated operations in ways that ensured maximum productivity.
● Established company’s goals and objectives for successful gourmet retail outlet across wholesale produce, significantly increasing revenue generation.
● Expanded customer reach by setting up gourmet retail store attached to bread factory.
● Launched and managed popular Caesar Eatery Bar and Restaurant in Manchester, UK.
● Spearheaded daily operations management of numerous other businesses within business group, including coffee shop and take-out establishment.
Provided leadership to Tesco supermarkets (British multinational grocer and general merchandise retailer) in assigned region, developing business strategies to raise stores customers’ pools, expand store traffic, and optimise profitability. Identified opportunities for improvement in store region, designed and implemented training, strategies, policies, goals, and other resources to maximise productivity and morale. Trained, mentored, and appraised staff towards optimal performance, ensuring KPIs were consistently met. Championed recruitment and development of staff, upholding company standards of excellence and service, guaranteeing quality performance. Compiled and delivered accurate reports for senior leadership.
● Generated sales in key areas by analysing market information and translating it into strategic plans.
● Accelerated promotion and professional growth to management level and was responsible for store turnover of £7.5M per annum.
Formulated overall strategy and established policies and procedures of business. Designed strategy and set goals for sustainable growth. Recruited, coached, and ensured 15-member team of employees worked productively, and developed professionally. Cultivated positive and collaborative work environment. Fostered customer loyalty and retention by providing exceptional customer service and fine dining experience. Maintained budgets and optimised expenses. Oversaw company's overall supply chain and logistics strategy and operations to maximise efficiency and productivity.
● Drove growth and success of business, as one of few establishments in Italy that showcased Arabic cuisine and flavours.
•Oversaw and managed a team of 10 (salespeople, cashiers, shelf stockers, and other employees)
•Kept records of expenditure, sales figures, and employee performance
•Monitored shelve stocks and product displays, and the general appearance of the store
•Addressed customers' requests, comments, and complaints
•Was actively involved in training and motivating employees to achieve targets
• Provided leadership and managed a team of 10 and encouraging high performance during their shifts
•Supervised food safety and cleanliness procedures to ensure the team is meeting McDonald's standards
• Achieving targets during their shifts and helping departments meet their goals
• Took action to monitor safety, security, inventory, and profitability
• Provided exceptional customer service and quality food production
(Incomplete)
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